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Slow Speeds but perfect connection

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  • 30-01-2014 10:10pm
    #1
    TheReverend
    Registered Users Posts: 710 ✭✭✭


    So weird probem here

    We just moved home and our connecton in new house is bad.

    The speeds we are getting while downloading or streaming is around 100-150KB/s. But our line says it is syncing at 15mb.

    I have tried various devices using both wireless and ethernet. I would put the problem down to congestion but it is all the time and getting mobile broadband speeds just is not good enough.

    Any help would be appreciated.

    I checked with two different ericom routers as well same problem.

    The ATM test in the router also fails

    Below are my line stats.

    broadband: Connected
    DSL Mode : ITU G.992.5(ADSL2PLUS)
    Speed: 15360 kbps/765 kbps
    Line Attenuation(Down/Up): 26.5 dB/ 12.8 dB
    DSL Noise Margin: 6.5 dB/ 16.0 dB


Comments

  • Options
    #2
    vishal
    Registered Users Posts: 698 ✭✭✭vishal


    TheReverend wrote: »
    So weird probem here

    We just moved home and our connecton in new house is bad.

    The speeds we are getting while downloading or streaming is around 100-150KB/s. But our line says it is syncing at 15mb.

    I have tried various devices using both wireless and ethernet. I would put the problem down to congestion but it is all the time and getting mobile broadband speeds just is not good enough.

    Any help would be appreciated.

    I checked with two different ericom routers as well same problem.

    The ATM test in the router also fails

    Below are my line stats.
    Connection

    broadband:
    Connected

    DSL Mode :
    ITU G.992.5(ADSL2PLUS)

    Speed:
    15360 kbps/765 kbps

    Line Attenuation(Down/Up):
    26.5 dB/ 12.8 dB

    DSL Noise Margin:
    6.5 dB/ 16.0 dB


    Your attenuation is too high and snr too low for syncing at that speed.


  • Options
    #3
    TheReverend
    Registered Users Posts: 710 ✭✭✭TheReverend


    vishal wrote: »
    TheReverend wrote: »
    So weird probem here

    We just moved home and our connecton in new house is bad.

    The speeds we are getting while downloading or streaming is around 100-150KB/s. But our line says it is syncing at 15mb.

    I have tried various devices using both wireless and ethernet. I would put the problem down to congestion but it is all the time and getting mobile broadband speeds just is not good enough.

    Any help would be appreciated.

    I checked with two different ericom routers as well same problem.

    The ATM test in the router also fails

    Below are my line stats.
    Connection

    broadband:
    Connected

    DSL Mode :
    ITU G.992.5(ADSL2PLUS)

    Speed:
    15360 kbps/765 kbps

    Line Attenuation(Down/Up):
    26.5 dB/ 12.8 dB

    DSL Noise Margin:
    6.5 dB/ 16.0 dB


    Your attenuation is too high and snr too low for syncing at that speed.
    I dont think so, it is near enough the same to what it was in old place and download speeds were ~1.2MB/s

    And it is syncing the same on 2 eircom dsl routers and an efibre one (although that doesnt connect at all)


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    TheReverend wrote: »
    So weird probem here

    We just moved home and our connecton in new house is bad.

    The speeds we are getting while downloading or streaming is around 100-150KB/s. But our line says it is syncing at 15mb.

    I have tried various devices using both wireless and ethernet. I would put the problem down to congestion but it is all the time and getting mobile broadband speeds just is not good enough.

    Any help would be appreciated.

    I checked with two different ericom routers as well same problem.

    The ATM test in the router also fails

    Below are my line stats.

    broadband: Connected
    DSL Mode : ITU G.992.5(ADSL2PLUS)
    Speed: 15360 kbps/765 kbps
    Line Attenuation(Down/Up): 26.5 dB/ 12.8 dB
    DSL Noise Margin: 6.5 dB/ 16.0 dB
    HI TheReverend

    Sorry to hear this. Yes something certainly does not seem right, can you PM me your landline number and I'll look in to this for you?

    Thanks

    Al


  • Options
    #5
    naysayer
    Registered Users Posts: 46 ✭naysayer


    I'm having a very similar problem.
    The connection looks okay, but the actual speeds are very low.
    ATM test also failing, though I'm not sure what that means.

    I'd be grateful if you could suggest anything I could try to improve it.
    PM'd you phone no also. Thanks!

    Connection

    broadband:
    Connected

    DSL Mode :
    ITU G.992.5(ADSL2PLUS)

    Speed:
    15360 kbps/765 kbps

    Line Attenuation(Down/Up):
    17.8 dB/ 8.6 dB

    DSL Noise Margin:
    6.5 dB/ 17.2 dB



  • Options
    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    naysayer wrote: »
    I'm having a very similar problem.
    The connection looks okay, but the actual speeds are very low.
    ATM test also failing, though I'm not sure what that means.

    I'd be grateful if you could suggest anything I could try to improve it.
    PM'd you phone no also. Thanks!

    Connection

    broadband:
    Connected

    DSL Mode :
    ITU G.992.5(ADSL2PLUS)

    Speed:
    15360 kbps/765 kbps

    Line Attenuation(Down/Up):
    17.8 dB/ 8.6 dB

    DSL Noise Margin:
    6.5 dB/ 17.2 dB

    Hi naysayer

    I can see the noise margin is very low which can indicate that the speeds set are too much for what the line can safely handle.

    I've tested everything else and I can see that there are no external faults, no internal issues surround the internal connection, no sign of interference and your modems firmware is fully up to date.

    The best advice I can possibly offer is to raise this with broadband technical support who will have more insight in to this. Technical support can also lower the speeds a little to see if this stabalises things for you. If you mention this corrispndance and my findings it will help the agent you speak to have a good start at looking in to this for you.


    Technical support can be contacted on free phone 1901 (option 3 then 2 after entering your landline number) or alternatively 1890260260.

    Thanks

    Al


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  • Options
    #7
    naysayer
    Registered Users Posts: 46 ✭naysayer


    eircom: Alan wrote: »
    Hi naysayer

    I can see the noise margin is very low which can indicate that the speeds set are too much for what the line can safely handle.

    I've tested everything else and I can see that there are no external faults, no internal issues surround the internal connection, no sign of interference and your modems firmware is fully up to date.

    The best advice I can possibly offer is to raise this with broadband technical support who will have more insight in to this. Technical support can also lower the speeds a little to see if this stabalises things for you. If you mention this corrispndance and my findings it will help the agent you speak to have a good start at looking in to this for you.


    Technical support can be contacted on free phone 1901 (option 3 then 2 after entering your landline number) or alternatively 1890260260.

    Thanks

    Al
    Thanks, I'll give them a call.

    Sorry for hijacking Reverend!


  • Options
    #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    naysayer wrote: »
    eircom: Alan wrote: »
    Hi naysayer

    I can see the noise margin is very low which can indicate that the speeds set are too much for what the line can safely handle.

    I've tested everything else and I can see that there are no external faults, no internal issues surround the internal connection, no sign of interference and your modems firmware is fully up to date.

    The best advice I can possibly offer is to raise this with broadband technical support who will have more insight in to this. Technical support can also lower the speeds a little to see if this stabalises things for you. If you mention this corrispndance and my findings it will help the agent you speak to have a good start at looking in to this for you.


    Technical support can be contacted on free phone 1901 (option 3 then 2 after entering your landline number) or alternatively 1890260260.

    Thanks

    Al
    Thanks, I'll give them a call.

    Sorry for hijacking Reverend!
    No worries naysayer

    Thanks

    Al


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