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Harvey Norman's exchange policy

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  • 03-02-2014 9:16am
    #1
    tupac_healy
    Registered Users Posts: 6,515 ✭✭✭


    Hi folks,

    Just wondering does anyone know if I can return a HP Slate 7 Plus tablet and exchange it for a Nexus 7 in Harvey's


    The tablet itself is fine, I've had it for 2 days now but its JUST short of what I'm looking for, I bought it on a bit of an impulse but would now like to change it for the nexus 7...


    The chap that sold it to me in Harvey's did say that it was a 16GB tab when in fact its only 8!!!


    Obviously I have used it but its in perfect condition & have the packaging and what not, should I be able to return that???


    just looking for some quick info before I ring them ;)


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    #2
    Ken.
    Closed Accounts Posts: 12,898 ✭✭✭✭Ken.


    Essentially it's a change of mind so no they won't exchange it. The only hope you'd have is if its written down somewhere that its a 16gb when it's only an 8gb.


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    #3
    tupac_healy
    Registered Users Posts: 6,515 ✭✭✭tupac_healy


    ken wrote: »
    Essentially it's a change of mind so no they won't exchange it. The only hope you'd have is if its written down somewhere that its a 16gb when it's only an 8gb.

    I was looking at the sign where it was advertised and the 16 or 8 part of the GB was missing off the sign!!! So I asked the chap working there and he said it was 16 to me, obviously I can't prove that though.....


    So you think they might not let me exchange no??


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    #4
    knucklehead6
    Registered Users Posts: 6,784 ✭✭✭knucklehead6


    tupac_healy wrote: »
    I was looking at the sign where it was advertised and the 16 or 8 part of the GB was missing off the sign!!! So I asked the chap working there and he said it was 16 to me, obviously I can't prove that though.....


    So you think they might not let me exchange no??


    it's really at their discretion. Strictly speaking it's not their fault that you purchased the wrong thing. Still, it might be worth chancing your arm, especially if the other unit is a bit more expensive


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    #5
    tupac_healy
    Registered Users Posts: 6,515 ✭✭✭tupac_healy


    knucklehead6 wrote: »
    it's really at their discretion. Strictly speaking it's not their fault that you purchased the wrong thing. Still, it might be worth chancing your arm, especially if the other unit is a bit more expensive

    Its double the price ;)


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    #6
    tupac_healy
    Registered Users Posts: 6,515 ✭✭✭tupac_healy


    So....


    Rang Harvey's this morn, they said no problem, I mentioned that the chap that sold it to me did say it was 16BG (which is the truth!!!!) and they said no prob, if I have the box and receipt then no issue


    I've bought a lot of stuff from them over the years & to be honest I've never had a problem with them!


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    #7
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    You see? A phone call to a retailer will usually answer these questions quicker than posting on a message board. I'm glad they agreed an exchange as I never rated their after sales so good on them!


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