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Contract expiry date extended in error having cancelled eVision.

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  • 03-02-2014 3:07pm
    #1
    odckdo
    Closed Accounts Posts: 413 ✭✭


    I had eFibre installed June 2013 so my contract expiry date should be December 2014.

    Last October I was asked by Eircom to trial eVision for them. I cancelled a few weeks later.

    Around 10 days ago I rang Eircom and checked the expiry date. I was told it was extended to April 2015. The agent said she would send an email to someone higher up to get this checked out.

    I heard nothing back. I spoke to two different agents today who didn't really help.

    Can someone from Eircom on here help me sort this please?


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    odckdo wrote: »
    I had eFibre installed June 2013 so my contract expiry date should be December 2014.

    Last October I was asked by Eircom to trial eVision for them. I cancelled a few weeks later.

    Around 10 days ago I rang Eircom and checked the expiry date. I was told it was extended to April 2015. The agent said she would send an email to someone higher up to get this checked out.

    I heard nothing back. I spoke to two different agents today who didn't really help.

    Can someone from Eircom on here help me sort this please?
    Hi odckdo

    Yes there seems to be an issues here, especially considering this was only a trial version. Please PM me your account number and I'll look in to this for you.

    Thanks

    Al


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    odckdo wrote: »
    I had eFibre installed June 2013 so my contract expiry date should be December 2014.

    Last October I was asked by Eircom to trial eVision for them. I cancelled a few weeks later.

    Around 10 days ago I rang Eircom and checked the expiry date. I was told it was extended to April 2015. The agent said she would send an email to someone higher up to get this checked out.

    I heard nothing back. I spoke to two different agents today who didn't really help.

    Can someone from Eircom on here help me sort this please?
    Hi odckdo

    Thanks for your PM, I will request that this be looked in to and let you know as soon as I have more information.

    Thanks

    Al


  • Options
    #4
    odckdo
    Closed Accounts Posts: 413 ✭✭odckdo


    eircom: Alan wrote: »
    odckdo wrote: »
    I had eFibre installed June 2013 so my contract expiry date should be December 2014.

    Last October I was asked by Eircom to trial eVision for them. I cancelled a few weeks later.

    Around 10 days ago I rang Eircom and checked the expiry date. I was told it was extended to April 2015. The agent said she would send an email to someone higher up to get this checked out.

    I heard nothing back. I spoke to two different agents today who didn't really help.

    Can someone from Eircom on here help me sort this please?
    Hi odckdo

    Thanks for your PM, I will request that this be looked in to and let you know as soon as I have more information.

    Thanks

    Al
    Thanks for that Alan.


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    odckdo wrote: »
    eircom: Alan wrote: »
    odckdo wrote: »
    I had eFibre installed June 2013 so my contract expiry date should be December 2014.

    Last October I was asked by Eircom to trial eVision for them. I cancelled a few weeks later.

    Around 10 days ago I rang Eircom and checked the expiry date. I was told it was extended to April 2015. The agent said she would send an email to someone higher up to get this checked out.

    I heard nothing back. I spoke to two different agents today who didn't really help.

    Can someone from Eircom on here help me sort this please?
    Hi odckdo

    Thanks for your PM, I will request that this be looked in to and let you know as soon as I have more information.

    Thanks

    Al
    Thanks for that Alan.
    No worries odckdo

    Should have something on this later today

    Al


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