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Broadband issue!!!!

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  • 06-02-2014 3:29pm
    #1
    HcksawJimDuggan
    Registered Users Posts: 394 ✭✭


    I placed an order with eircom on 21st January for the basic phone & broadband package. Upon placing the order with the salesperson I was told that my number would be X. The phone line was installed on 24th January and when I went to make a call, the number didn't match the number I was given in the first place. I thought grand, maybe it will be switched over to the original number in a couple of days. Called eircom a couple of days later to inform them that my original number was still not set up on the phone line installed. No big issue as I was still able to make calls using the incorrect number. Received my router last monday and this is where the issue becomes a problem. Obviously my broadband is enabled on the original number that I was given when the account was set up so when I connect the router to the phone line (which is still using the incorrect number) there is no broadband coming through. Have tried calling eircom the last 3 mornings to highlight the issue and keep getting the same response - they acknowledge there is an issue with my account, they will highlight to their supervisor and I will get a call resolving the issue by the end of the day. However, have yet to recieve a call back.

    Any suggestions on how I can get this chased up?


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    HcksawJimDuggan wrote: »
    I placed an order with eircom on 21st January for the basic phone & broadband package. Upon placing the order with the salesperson I was told that my number would be X. The phone line was installed on 24th January and when I went to make a call, the number didn't match the number I was given in the first place. I thought grand, maybe it will be switched over to the original number in a couple of days. Called eircom a couple of days later to inform them that my original number was still not set up on the phone line installed. No big issue as I was still able to make calls using the incorrect number. Received my router last monday and this is where the issue becomes a problem. Obviously my broadband is enabled on the original number that I was given when the account was set up so when I connect the router to the phone line (which is still using the incorrect number) there is no broadband coming through. Have tried calling eircom the last 3 mornings to highlight the issue and keep getting the same response - they acknowledge there is an issue with my account, they will highlight to their supervisor and I will get a call resolving the issue by the end of the day. However, have yet to recieve a call back.

    Any suggestions on how I can get this chased up?

    Hi HcksawJimDuggan

    I'm sorry to hear of this and the difficulties you have had in getting this resolved. I you would like to PM me any account details and the phone numbers in question I will look in to this further for you.

    Thanks

    Al


  • Options
    #3
    HcksawJimDuggan
    Registered Users Posts: 394 ✭✭HcksawJimDuggan


    eircom: Alan wrote: »
    HcksawJimDuggan wrote: »
    I placed an order with eircom on 21st January for the basic phone & broadband package. Upon placing the order with the salesperson I was told that my number would be X. The phone line was installed on 24th January and when I went to make a call, the number didn't match the number I was given in the first place. I thought grand, maybe it will be switched over to the original number in a couple of days. Called eircom a couple of days later to inform them that my original number was still not set up on the phone line installed. No big issue as I was still able to make calls using the incorrect number. Received my router last monday and this is where the issue becomes a problem. Obviously my broadband is enabled on the original number that I was given when the account was set up so when I connect the router to the phone line (which is still using the incorrect number) there is no broadband coming through. Have tried calling eircom the last 3 mornings to highlight the issue and keep getting the same response - they acknowledge there is an issue with my account, they will highlight to their supervisor and I will get a call resolving the issue by the end of the day. However, have yet to recieve a call back.

    Any suggestions on how I can get this chased up?

    Hi HcksawJimDuggan

    I'm sorry to hear of this and the difficulties you have had in getting this resolved. I you would like to PM me any account details and the phone numbers in question I will look in to this further for you.

    Thanks

    Al
    Alan,

    Any chance of a response to the PM?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    HcksawJimDuggan wrote: »
    eircom: Alan wrote: »
    HcksawJimDuggan wrote: »
    I placed an order with eircom on 21st January for the basic phone & broadband package. Upon placing the order with the salesperson I was told that my number would be X. The phone line was installed on 24th January and when I went to make a call, the number didn't match the number I was given in the first place. I thought grand, maybe it will be switched over to the original number in a couple of days. Called eircom a couple of days later to inform them that my original number was still not set up on the phone line installed. No big issue as I was still able to make calls using the incorrect number. Received my router last monday and this is where the issue becomes a problem. Obviously my broadband is enabled on the original number that I was given when the account was set up so when I connect the router to the phone line (which is still using the incorrect number) there is no broadband coming through. Have tried calling eircom the last 3 mornings to highlight the issue and keep getting the same response - they acknowledge there is an issue with my account, they will highlight to their supervisor and I will get a call resolving the issue by the end of the day. However, have yet to recieve a call back.

    Any suggestions on how I can get this chased up?

    Hi HcksawJimDuggan

    I'm sorry to hear of this and the difficulties you have had in getting this resolved. I you would like to PM me any account details and the phone numbers in question I will look in to this further for you.

    Thanks

    Al
    Alan,

    Any chance of a response to the PM?
    Hi HcksawJimDuggan

    Thanks for taking my call, I'll need to look in to this further and get bcak to you as soon as I have more information.

    Thanks

    Al


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