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Error trying to logon to account online

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  • 07-02-2014 7:08pm
    #1
    LFCFan
    Moderators, Business & Finance Moderators Posts: 3,816 Mod ✭✭✭✭


    I am trying to register our new eFibre account online but I keep getting the following message. I am using the correct details (straight from the bill). 

    Sorry, there seems to be a problem.
    We're sorry but we couldn't verify the account information that you provided. Please check the numbers you entered and try again


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    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    LFCFan wrote: »
    I am trying to register our new eFibre account online but I keep getting the following message. I am using the correct details (straight from the bill). 

    Sorry, there seems to be a problem.
    We're sorry but we couldn't verify the account information that you provided. Please check the numbers you entered and try again
    Hi LFCFan
    At the moment our online service is not available to eFibre customers. We are working to have this available as soon as possible.
    Tony


  • Options
    #3
    LFCFan
    Moderators, Business & Finance Moderators Posts: 3,816 Mod ✭✭✭✭LFCFan


    eircom: Tony wrote: »
    Hi LFCFan
    At the moment our online service is not available to eFibre customers. We are working to have this available as soon as possible.
    Tony

    Are you serious? When I signed up for eFibre in August I was told the online accounts would be available by November at the latest. Why is it taking so long?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    LFCFan wrote: »
    eircom: Tony wrote: »
    Hi LFCFan
    At the moment our online service is not available to eFibre customers. We are working to have this available as soon as possible.
    Tony

    Are you serious? When I signed up for eFibre in August I was told the online accounts would be available by November at the latest. Why is it taking so long?
    Hi  LFCFan

    Yes Tonys information is correct, online operations have informed us that they hope to make this available in the next two to three months, apologies for the inconvenience.

    Thanks
    Al


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