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  • 07-02-2014 7:22pm
    #1
    donglen
    Registered Users Posts: 329 ✭✭


    This is the message I get when I try to download on the App Store. It has a cloud next to it, not an "open". The app is Keynote. The original download was interrupted by kids switching off ipad.
    The download will now not happen, it keeps just reverting to the cloud symbol.
    I've checked the apple forums and I see I'm not the only one, however, cannot find a solution. Anyone have any suggestions or even better, experienced and resolved the same issue?
    Please help.


Comments

  • #2
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    Try restarting the phone, hold the power and sleep buttons together until the apple logo appears.


  • #3
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    Is Keynote actually installed? Can you open it from the grid of apps?


  • #4
    Piliger
    Registered Users, Registered Users 2 Posts: 6,741 ✭✭✭Piliger


    OP: More info please ... ?? Phone model. iOS version. Do you use iTunes on your PC/Mac ? You don't even say it's an iPhone.


  • #5
    FourFourRED
    Registered Users, Registered Users 2 Posts: 8,907 ✭✭✭FourFourRED


    Piliger wrote: »
    OP: More info please ... ?? Phone model. iOS version. Do you use iTunes on your PC/Mac ? You don't even say it's an iPhone.

    Pretty sure it's an iPad. Rebooting the iPad should clear up the issue and it should download again as normal.

    https://twitter.com/fourfourred



  • #6
    mathepac
    Banned (with Prison Access) Posts: 4,991 ✭✭✭mathepac


    On the iPad, in the App Store app under "Store" select "Check for Unfinished Downloads ..."


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  • #7
    Zcott
    Registered Users, Registered Users 2 Posts: 3,206 ✭✭✭Zcott


    Also, do you have enough space to install it?


  • #8
    donglen
    Registered Users Posts: 329 ✭✭donglen


    guil wrote: »
    Try restarting the phone, hold the power and sleep buttons together until the apple logo appears.

    Tried that, doesn't work.


  • #9
    donglen
    Registered Users Posts: 329 ✭✭donglen


    aidan_walsh wrote: »
    Is Keynote actually installed? Can you open it from the grid of apps?

    Nope, doesn't appear on my downloaded apps. I can see it in the "purchased" section, but with a cloud next to it. All others are marked "open". When I hit the cloud I get the original message.


  • #10
    donglen
    Registered Users Posts: 329 ✭✭donglen


    Piliger wrote: »
    OP: More info please ... ?? Phone model. iOS version. Do you use iTunes on your PC/Mac ? You don't even say it's an iPhone.

    Ipad retina. Just updated to the latest software also, that hasn't sorted it.


  • #11
    donglen
    Registered Users Posts: 329 ✭✭donglen


    mathepac wrote: »
    On the iPad, in the App Store app under "Store" select "Check for Unfinished Downloads ..."

    Sorry now, can't see this option in the App Store. I can see where it is in the music app, but not the App Store. I don't see a "store" option.


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  • #12
    donglen
    Registered Users Posts: 329 ✭✭donglen


    Zcott wrote: »
    Also, do you have enough space to install it?

    Plenty, 7.1gb available - app is 444mb.


  • #13
    curly.bert
    Registered Users, Registered Users 2 Posts: 361 ✭✭curly.bert


    Quick check: when you get the "... will be downloaded etc ..." message, do you press OK? What happens then? A 444MB download is pretty big for an ios device (outside of game apps) so it'll probably take a while to download.

    I recently installed Keynote and it took ages - thank you Eircom.


  • #14
    Zcott
    Registered Users, Registered Users 2 Posts: 3,206 ✭✭✭Zcott


    I had this with the youtube app. Connecting to a different wifi network worked, and it eventually fixed itself.


  • #15
    donglen
    Registered Users Posts: 329 ✭✭donglen


    Eventually, rang customer service. They could see that it was only partially downloaded and did some sort of re-set at their end after getting me to try a few things at my end.
    Was quite impressed with their customer service, very helpful.


  • #16
    mathepac
    Banned (with Prison Access) Posts: 4,991 ✭✭✭mathepac


    mathepac wrote: »
    On the iPad, in the App Store app under "Store" select "Check for Unfinished Downloads ..."
    Apologies. I posted about the OS X version of the App Store.
    donglen wrote: »
    Eventually, rang customer service. They could see that it was only partially downloaded and did some sort of re-set at their end after getting me to try a few things at my end.
    Was quite impressed with their customer service, very helpful.
    Glad you got sorted.


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