eFibre customer signing up to web service

whiterebel

Is there any sign of eFibre customer being able to sign up to check usage stats etc. I can't believe that you are allowed to provide a service which requires people to check their usage such as phone calls, yet you cannot provide this on your website, 6or 7 months later? To be honest, if I have a limit of my calls or internet usage, I don't think its fair to bill me for overcharges if you can't provide a simple way to check it without having to wait hours on the phone for your Customer services.

eircom: Tony

whiterebel wrote: »

Is there any sign of eFibre customer being able to sign up to check usage stats etc. I can't believe that you are allowed to provide a service which requires people to check their usage such as phone calls, yet you cannot provide this on your website, 6or 7 months later? To be honest, if I have a limit of my calls or internet usage, I don't think its fair to bill me for overcharges if you can't provide a simple way to check it without having to wait hours on the phone for your Customer services.

We are working as fast as possible to have this service whiterebel. We will be able to post when this is available here soon.
Tony

whiterebel

4 months later, and this still isn't implemented. How long has eFibre been available now, 12 months? Absolutely ridiculous situation......

whiterebel

And ignored.......

eircom: Alan

whiterebel wrote: »

And ignored.......

Hi whiterebel

We are hoping to have more news on this in the coming weeks but at this moment in time there is yet to be an established launch date - hopefully I'll better news on this for you in the coming weeks.

Thanks
Al

whiterebel

eircom: Alan wrote: »

whiterebel wrote: »

And ignored.......

Hi whiterebel

We are hoping to have more news on this in the coming weeks but at this moment in time there is yet to be an established launch date - hopefully I'll better news on this for you in the coming weeks.

Thanks
Al

I have sent you a PM looking for a record of the calls on my account seeing as you still can't provide a web service for your eFibre customers.

eircom: Colm

whiterebel wrote: »

eircom: Alan wrote: »

whiterebel wrote: »

And ignored.......

Hi whiterebel

We are hoping to have more news on this in the coming weeks but at this moment in time there is yet to be an established launch date - hopefully I'll better news on this for you in the coming weeks.

Thanks
Al

I have sent you a PM looking for a record of the calls on my account seeing as you still can't provide a web service for your eFibre customers.

Hi whiterebel

It looks like you sent that PM to Al who is on annual leave today. I appreciate and agree that not having the my Eircom service is an inconvenience. For efibre customers, paper billing is mandatory and your paper bill contains an itemised list of calls. Current Phone usage cannot be accessed until your bill has issued I am afraid.

Broadband usage can be monitored through this link below;

Broadband Usage

thanks
Colm

 

whiterebel

eircom: Colm wrote: »

whiterebel wrote: »

eircom: Alan wrote: »

whiterebel wrote: »

And ignored.......

Hi whiterebel

We are hoping to have more news on this in the coming weeks but at this moment in time there is yet to be an established launch date - hopefully I'll better news on this for you in the coming weeks.

Thanks
Al

I have sent you a PM looking for a record of the calls on my account seeing as you still can't provide a web service for your eFibre customers.

Hi whiterebel

It looks like you sent that PM to Al who is on annual leave today. I appreciate and agree that not having the my Eircom service is an inconvenience. For efibre customers, paper billing is mandatory and your paper bill contains an itemised list of calls. Current Phone usage cannot be accessed until your bill has issued I am afraid.

Broadband usage can be monitored through this link below;

Broadband Usage

thanks
Colm

 

Its last months bill, and it is a summary, there is no itemised list. 

Thanks

eircom: Colm

Hi whiterebel

Can you PM me the account no. and I will look into this.

thanks
Colm

whiterebel

PM sent

eircom: Alan

whiterebel wrote: »

PM sent

Hi whiterebel

We will follow up on this and get back as soon as we have more information.

Thanks
Al

whiterebel

Eircom came back to tell me it is an itemised 6 page invoice, when I in fact received a 3 page summary. How Eircom are allowed to charge customers for calls, but yet no system in place to find out how they have used it, is ludicrous.

whiterebel

whiterebel wrote: »

Eircom came back to tell me it is an itemised 6 page invoice, when I in fact received a 3 page summary. How Eircom are allowed to charge customers for calls, but yet no system in place to find out how they have used it, is ludicrous.

11 days and no sign of any reprint. I must check and see how much longer is on my contract with this shower.

whiterebel

Arrived this morning.

eircom: Alan

whiterebel wrote: »

Arrived this morning.

Hi whiterebel

I'm glad to hear you received it - apologies for the delays.

Al

whiterebel

Another 2 months and still can't set up on the webpage?

eircom: Alan

whiterebel wrote: »

Another 2 months and still can't set up on the webpage?

Hi whiterebel

The my eircom service should now be available to you, can you confirm if this link works? : https://my.eircom.net/eircom/transactional/login?

Thanks
Al

whiterebel

Yes, it works. About time, that was a ridiculous time to wait for something so simple.

eircom: Alan

whiterebel wrote: »

Yes, it works. About time, that was a ridiculous time to wait for something so simple.

I understand your feeling whiterebel

Apologies for the delays

Al