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I moved house on the 17 of January with my E-Fibre and since then have had nothing bu

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10-02-2014 6:35pm

#1

martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

I moved house on the 17 of January with my E-Fibre and since then have had nothing but problems like, no record of you calling the person named on that day, had to change my number, had to cancel my old account when i did not even know it happened, its all just one big mess,a and now have been told i cant get E-Fibre as i dont have direct debbit?

I am not even sure to what account issue to post this to??

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#2 10-02-2014 6:45pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

Also the women I was talking to today was very rude and told me that I was not talking to complaints when I called last when I was???

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#3 11-02-2014 12:40pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

martina_670 wrote: »

I moved house on the 17 of January with my E-Fibre and since then have had nothing but problems like, no record of you calling the person named on that day, had to change my number, had to cancel my old account when i did not even know it happened, its all just one big mess,a and now have been told i cant get E-Fibre as i dont have direct debbit?

I am not even sure to what account issue to post this to??

Hi martina_670

Can you please PM me your account details and I will look further in to this for you?

Thanks

Al

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#4 11-02-2014 1:41pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

eircom: Alan wrote: »

martina_670 wrote: »

I moved house on the 17 of January with my E-Fibre and since then have had nothing but problems like, no record of you calling the person named on that day, had to change my number, had to cancel my old account when i did not even know it happened, its all just one big mess,a and now have been told i cant get E-Fibre as i dont have direct debbit?

I am not even sure to what account issue to post this to??

Hi martina_670

Can you please PM me your account details and I will look further in to this for you?

Thanks

Al

Message sent Alan

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#5 12-02-2014 2:21pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

Have sent you another pm as requested Alan, have you received it?

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#6 13-02-2014 11:49am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

martina_670 wrote: »

Have sent you another pm as requested Alan, have you received it?

Hi martina_670

I'll keep you updated on the progress with this

Thanks

Al

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#7 13-02-2014 12:09pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

eircom: Alan wrote: »

martina_670 wrote: »

Have sent you another pm as requested Alan, have you received it?

Hi martina_670

I'll keep you updated on the progress with this

Thanks

Al

Just sent you a message there Alan, Thanks

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#8 13-02-2014 2:49pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

martina_670 wrote: »

eircom: Alan wrote: »

martina_670 wrote: »

Have sent you another pm as requested Alan, have you received it?

Hi martina_670

I'll keep you updated on the progress with this

Thanks

Al

Just sent you a message there Alan, Thanks

Thanks martina_670

I'll get back to you as soon as I have more news

Al

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#9 13-02-2014 3:36pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

eircom: Alan wrote: »

martina_670 wrote: »

eircom: Alan wrote: »

martina_670 wrote: »

Have sent you another pm as requested Alan, have you received it?

Hi martina_670

I'll keep you updated on the progress with this

Thanks

Al

Just sent you a message there Alan, Thanks

Thanks martina_670

I'll get back to you as soon as I have more news

Al

Thank you Alan

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#10 14-02-2014 5:24pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

martina_670 wrote: »

eircom: Alan wrote: »

martina_670 wrote: »

eircom: Alan wrote: »

martina_670 wrote: »

Have sent you another pm as requested Alan, have you received it?

Hi martina_670

I'll keep you updated on the progress with this

Thanks

Al

Just sent you a message there Alan, Thanks

Thanks martina_670

I'll get back to you as soon as I have more news

Al

Thank you Alan

Hi martina_670

I'm very sorry for this delay, I'm finding it very difficult to find an avenue for non direct debit sign up but awaiting for clarification on this from operations and when I do I'll be in touch with you right away.

Thank

Al

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#11 14-02-2014 5:40pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

Thank you Alan. The non DD route I already had till my account was canceled without my permissions. Thank you for your assistance ;-)

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#12 18-02-2014 12:08pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

Any word on this Alan?

Thanks, Martina

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#13 18-02-2014 3:47pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

martina_670 wrote: »

Any word on this Alan?

Thanks, Martina

Hi Martina

Thanks for taking my call on this.

Please keep in touch if there is anything I can do for you.

Al

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#14 18-02-2014 5:02pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

Thank you so much Alan, for everything. Will get back to you soon .:-)

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#15 18-02-2014 5:31pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

martina_670 wrote: »

Thank you so much Alan, for everything. Will get back to you soon .:-)

Not at all martina_670

I just wish I could offer you better news on this.

let me know when you can

Al

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#16 19-02-2014 9:43pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

Message sent :cool:

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#17 20-02-2014 11:40am
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

martina_670 wrote: »

Message sent :cool:

Hi martina_670

Just replied this morning

Al

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#18 28-02-2014 5:19pm
martina_670

Registered Users Posts: 51 ✭✭

Join Date: December 2009

Posts: 46

eircom: Alan wrote: »

martina_670 wrote: »

Message sent :cool:

Hi martina_670

Just replied this morning

Al

Sent you another pm there Alan

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#19 05-03-2014 12:06pm
eircom: Alan

Closed Accounts Posts: 6,831 ✭✭✭

Join Date: October 2012

Posts: 6748

martina_670 wrote: »

eircom: Alan wrote: »

martina_670 wrote: »

Message sent :cool:

Hi martina_670

Just replied this morning

Al

Sent you another pm there Alan

Just replied there martina_670

Al

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