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Laptopsdirect.co.uk issue

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    #32
    FocusFord
    Registered Users Posts: 28 ✭FocusFord


    As mentioned above, according to the eu directive 99/44/ec, "The seller is liable to the consumer for any lack of conformity which exists when the goods are delivered to the consumer and which arises within a period of two years from delivery". So the fault doesn't have to have existed from day 1.


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    #33
    slimjimmc
    Registered Users Posts: 7,787 ✭✭✭slimjimmc


    Nemeses wrote: »
    "may provide" Being the operative word here.

    Then we shall need some links or reference then so to help the OP out.
    I'll give you an example:
    http://www.eccireland.ie/popular-consumer-topics/buying-goods-and-services/
    Remedies

    EU rules which protect consumers when buying goods and services are valid no matter where in the EU the goods are purchased and are enforceable for at least 2 years from delivery of the goods. In Ireland, there is limitation period of 6 years within which a consumer can bring an action against a trader for ‘the lack of conformity’. For example, if you order a laptop which turns out to have less memory than it is supposed to have, the problem may not be obvious to you immediately, but it is still an inherent fault in the product which the trader must remedy if you discover it within the limitation period.

    Para 17 of 99/44/EC says a consumer must have at least 2 years to exercise their rights, Irish law (Statute of Limitations) allows up to 6 years.

    The UK has similar law. http://www.legislation.gov.uk/ukpga/1980/58


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    #34
    Nemeses
    Registered Users Posts: 1,829 ✭✭✭Nemeses


    There we go.

    Bear in mind, If that hard drive has failed. It can fall under Wear & Tear instead of defective since day 1.

    But with the post that slimjim has posted..See how far you can go with it.


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    #35
    FocusFord
    Registered Users Posts: 28 ✭FocusFord


    Just to update, I've gone ahead and ordered a replacement hard drive as I can replace it myself and would rather not wait forever for a response from laptopsdirect uk.
    I haven't received a reply from the managing director yet but it will be interesting to see what he says.

    Would there be anyway I could claim back the cost of the new hard drive ?


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