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Complaint

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  • 13-02-2014 5:39pm
    #1
    fiedor
    Registered Users Posts: 7 ✭


    I asked to transfer my business phone number to your new address. The new site was established me a new line with a new phone number. I did not ask for a new number. If you do not want me to move my old number I do not want another.


Comments

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    #2
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    Fiedor, I have removed the attachment as there is a lot of personal information in the letter. If a rep asks you for this info, you can send it by Private Message.

    How can I? User's guide to some features on the new site



  • Options
    #3
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    fiedor wrote: »
    I asked to transfer my business phone number to your new address. The new site was established me a new line with a new phone number. I did not ask for a new number. If you do not want me to move my old number I do not want another.
    Thanks Niamh
    Hi fiedor
    can you PM me those details and I will check this out for you. If you moved withing the same exchange it should be possible to keep same number.
    Tony


  • Options
    #4
    fiedor
    Registered Users Posts: 7 ✭fiedor


    Waiting for switch number more than a month. Eirkom is a company that hates regular customers only likes new. Customer service is not merely just as I want to buy something that you are very interested. I will not be recommending your service to anyone because of anything is not fulfilling. You are the worst telecommunications company in Europe. None of your technicians to me and everyone promised to call me back. Lying to clients and you punch unnecessary services. All I will recommend your competition because they do not ignore their customers.


  • Options
    #5
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    fiedor wrote: »
    Waiting for switch number more than a month. Eirkom is a company that hates regular customers only likes new. Customer service is not merely just as I want to buy something that you are very interested. I will not be recommending your service to anyone because of anything is not fulfilling. You are the worst telecommunications company in Europe. None of your technicians to me and everyone promised to call me back. Lying to clients and you punch unnecessary services. All I will recommend your competition because they do not ignore their customers.

    Hi fiedor

    Tony sent me on your PM, the PM does not include the efibre account number at your new address so can you please PM it to me and I will investigate this further for you.

    Apologies for the delays however I will arrange anything necessary to have this resolved for you.

    Many thanks

    Al


  • Options
    #6
    fiedor
    Registered Users Posts: 7 ✭fiedor


    Hi Al

    Thank you very much for your commitment. Phone number has been switched.


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  • Options
    #7
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    fiedor wrote: »
    Hi Al

    Thank you very much for your commitment. Phone number has been switched.
    No worries fiedor

    Al


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