Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Storm Conditions Continue to impact eircom Network - Update Friday 14 Feb

Options
  • 14-02-2014 11:48am
    #1
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭


    To our customers
     
    Service in many areas continues to be impacted as a result of power or structural damage from Wednesday’s storm. The weather conditions continue to create issues in some areas.
     These areas are largely in the South and Southwest.
     
    Our engineers are currently working with the ESB and local authorities to get full service returned as quickly as possible.
     
     
    There are an Estimated 85K customers without service
    We have 1400 technical staff working to restore service- they are doing Trojan work in the field
    Working closely with the ESB and authorities at a local level to prioritise and coordinate efforts
    We hope to make significant progress during the day as power is restored to exchanges and masts
    There has been some structural damage and we are working on those repairs
    Unfortunately some areas will experience longer delays and in some cases weeks before service can be restored.
    Worst impacted counties – Limerick, Carlow, Cork, Tipperary, Wexford, Kerry, Waterford, Kilkenny
     
    We appreciate your patience and would like to apologise for any inconvenience caused
     
    Customers are reminded, where possible, to log faults on the “Log a Fault” section of our website (www.eircom.ie/logafault) or through our automated customer service line 1901 or on our eircom WebChat agents here. Faults can be reported to either service 24 hours a day, seven days week.
     
    We would like to reassure all of our customers who are currently experiencing a disruption to their telephone and broadband service that we are working as quickly as possible to repair all outstanding faults.
     
    eircom Customer Care


This discussion has been closed.
Advertisement