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Europlex Signet - Remote Access

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    #32
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Try with those settings except put the IP address back to. 100


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    #33
    fitzie79
    Registered Users Posts: 350 ✭✭fitzie79


    been away for a few days so only getting back to this now. i tried changing the ip address with dhcp enabled and the settings as per

    Ip netmask 255.255.255.000
    Gateway 192.168.001.001
    Dns server 192.168.001.001

    however it wont let me save the edits to the ip address when i try changing it to .100

    each time i input the new value, it says updated but when i check the value it still shows as .13

    i've tried canyouseeme.org but it's still not seeing port 443 as open


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    #34
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Turn odd DHCP and enter the following values

    Ip address 192.168.001.013
    Ip netmask 255.255.255.000
    Gateway 192.168.001.001
    Dns server 192.168.001.001

    Also try DNS as 8.8.8.8


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    #35
    fitzie79
    Registered Users Posts: 350 ✭✭fitzie79


    KoolKid wrote: »
    Turn odd DHCP and enter the following values

    Ip address 192.168.001.013
    Ip netmask 255.255.255.000
    Gateway 192.168.001.001
    Dns server 192.168.001.001

    Also try DNS as 8.8.8.8

    tried both those settings but neither seems to work for remote access. i can access the panel by going directly to the ip address (https://192.168.1.13) but when i use canyouseeme.org it doesn't see port 443 on my ip address


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    #36
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    And have you changed the forwarding to that IP?


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    #37
    fitzie79
    Registered Users Posts: 350 ✭✭fitzie79


    yes - it was set to .13 when trying both dns configurations.

    is it possible to change the alarm to a different port in case port 443 is blocked by the isp? i'm see conflicting items on google regarding the isp allowing access on this port


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    #38
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    yes, via the browser Settings> Communications>Services
    remember if your using anything but 80 you need to enter the port after the IP address


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    #39
    fitzie79
    Registered Users Posts: 350 ✭✭fitzie79


    KoolKid wrote: »
    yes, via the browser Settings> Communications>Services
    remember if your using anything but 80 you need to enter the port after the IP address

    i dont see a services option in the communications menu - only serial port, ethernet port, modems, central station, remote maint. there doesnt seem to be a services option in the ethernet menu either


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    #40
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Are you logging on through the use browser and selecting full engineer?
    What firmware version are you running?


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    #41
    fitzie79
    Registered Users Posts: 350 ✭✭fitzie79


    i had tried to get in via the keypad. i can't seem to login to the browser as an engineer (tried FULL ENGINEER and ENGINEER as the user name) and logging in as a user (manager privileges) i don't see the option. The browser software is version 1.4


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    #42
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    User name is Engineer. (capital E, it's case sensitive)
    Password is the engineer code.


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    #43
    fitzie79
    Registered Users Posts: 350 ✭✭fitzie79


    Thanks, I got in using this earlier and tried changing the port forward. Nothing seems to work so I've submitted a request to my ISP to see if they can assist me


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    #44
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Most ISPs will give you the line that they don't support port forwarding.
    Who is your provider again?


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