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Update on current weather related issues to services. Friday Feb 14

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  • 14-02-2014 10:24pm
    #1
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭


    To our customers
     
    Eircom technical support teams and the ESB continue to work to restore power and phone services but significant volumes of customer remain impacted by current weather related line and service issues.
     Our engineers are currently working with the ESB and local authorities to get full service returned as quickly as possible.
     
    The latest from the ESB is that up to 50,000 premises remain without power. This issue has a significant knock on affect to our exchanges and mobile sites.
     
    Latest updates on service related faults are as follows
     
     
    • We currently have approximately 18,000 individually logged and outstanding faults.
    • Approximately 60,000 customers have been impacted by the service outages, of which 35,700 (down from 47,000) are exchange and power related issues.
    [*]
    We appreciate your patience and would like to apologise for any inconvenience caused
    Customers are reminded, where possible, to log faults on the “Log a Fault” section of our website (www.eircom.ie/logafault) or through our automated customer service line 1901 or on our eircom WebChat agents here. Faults can be reported to either service 24 hours a day, seven days week.
     
    We would like to reassure all of our customers who are currently experiencing a disruption to their telephone and broadband service that we are working as quickly as possible to repair all outstanding faults.
    eircom Customer Care


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