Email for apple support?

Brennan10178

Does anyone know of an email address for apple, where they will actually answer? I only have my iPhone 14 months and already the lock button is not working.

CathalDublin

I'd imagine because its over 12months they will probably charge you.
But why not try ringing them on 1800 804 062
ref: http://support.apple.com/kb/HE57

baldshin

Ring them. If you bought it from apple direct, don't let them fob you off, it's covered for 2 years under eu law and they know this. If not bought direct from apple, but from another supplier, contact them, as apple can't help in that scenario.

kensutz

baldshin wrote: »

Ring them. If you bought it from apple direct, don't let them fob you off, it's covered for 2 years under eu law and they know this. If not bought direct from apple, but from another supplier, contact them, as apple can't help in that scenario.

2 years? No it's not, it's up to 6. The minimum coverage is at least 2 years

whiterebel

baldshin wrote: »

Ring them. If you bought it from apple direct, don't let them fob you off, it's covered for 2 years under eu law and they know this. If not bought direct from apple, but from another supplier, contact them, as apple can't help in that scenario.

Here we go again.......:mad:
The 2 year part of the EU Directive was never implemented in Ireland as we have greater protection under the Sale of Goods Act.

Brennan10178

whiterebel wrote: »

Here we go again.......:mad:
The 2 year part of the EU Directive was never implemented in Ireland as we have greater protection under the Sale of Goods Act.

So it's not covered then?

sawdoubters

warranty

http://www.apple.com/ie/legal/statutory-warranty/

guil

Brennan10178 wrote: »

So it's not covered then?

It depends where you bought the phone. If it was from a network you have to follow it up with them.

whiterebel

sawdoubters wrote: »

warranty

http://www.apple.com/ie/legal/statutory-warranty/

the footnote:

"Some EU member states, including Finland, Ireland, UK, Netherlands and Sweden, have a claim period that is longer than 2 years from date of delivery. Please contact your local European Consumer Centre for details of the position in your country"

CathalDublin

whiterebel wrote: »

the footnote:

"Some EU member states, including Finland, Ireland, UK, Netherlands and Sweden, have a claim period that is longer than 2 years from date of delivery. Please contact your local European Consumer Centre for details of the position in your country"

Yup says it here too

http://www.eccireland.ie/ wrote:

EU rules which protect consumers when buying goods and services are valid no matter where in the EU the goods are purchased and are enforceable for at least 2 years from delivery of the goods. In Ireland, there is limitation period of 6 years within which a consumer can bring an action against a trader for ‘the lack of conformity’. For example, if you order a laptop which turns out to have less memory than it is supposed to have, the problem may not be obvious to you immediately, but it is still an inherent fault in the product which the trader must remedy if you discover it within the limitation period.

Under the Sale of Goods and Associated Guarantees Directive 99/44/EC if the goods become faulty or do not conform to the contract consumers can request:

A repair or replacement, which should be provided free of charge, within a reasonable time and without any significant inconvenience
A reduction in price paid or a refund, if repair or replacement is impossible or disproportionate, or if there is unreasonable delay in providing one of these remedies. The consumer is not entitled to have the contract rescinded if the lack of conformity is minor e.g. scratch on the outer plastic cover of a CD case.
If a fault occurs within the first 6 months of purchase, it is assumed that it was there at the time of sale, and the onus is on the seller to prove the product conformed to the contract when you received it. However, if you caused the fault the trader is under no obligation to offer the above mentioned remedies.

Direct link here
It's all very confusing

baldshin

Delete

whiterebel

CathalDublin wrote: »

Yup says it here too

Direct link here
It's all very confusing

It's not really. Under the EU Directive retailers have to provide a 2 year guarantee UNLESS you are in Ireland and the UK. These governments decided the Sale of Goods Act offers better protection than the EU directive. This means that we need to go to the Small Claims Court after the one year warranty has expired.
Apple seem to have no problem pointing people to this directive if bought from a reseller, but don't want to know about it if bought from the Apple Store.

Brennan10178

CathalDublin wrote: »

Yup says it here too

Direct link here
It's all very confusing

Sorry to bother you again I'm going to take into the shop but I want my facts rights before hand, so is it covered for two years or not? Thanks

whiterebel

Brennan10178 wrote: »

Sorry to bother you again I'm going to take into the shop but I want my facts rights before hand, so is it covered for two years or not? Thanks

Its covered for up to 6 years under the Sale of Goods Act 1980. Read up on it before you go in to the shop.