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Call Answering

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    #32
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    BowWow wrote: »
    eircom: Alan wrote: »
    BowWow wrote: »
    eircom: Alan wrote: »
    eircom: Alan wrote: »
    Hi BowWow

    I'm very sorry to hear this, I will investigate this and get back as soon as I have some information on how this happened and how we can rectify this.

    Thanks
    Al

    Hi BowWow

    I'm genuinely sorry to see the call answering service charge of €1.25 has appeared again. There have been some issues in removing this previously however I have been assured by efibre accounts that this has now been fully removed. I will also ensure a rebate is arranged for where the service should not have appeared.

    Thanks
    Al
    Al,
    Read your post of the 8th. July - Groundhog Day.........
    Hi BowWow

    I'm aware of this and apologise. Efibre accounts have assured me it's deffinately gone now and a credit has been applied for where it has been charged.

    Al
    Hi Al,
    October bill arrived,  There is a credit for 4 months - I assume that is Jun to Sept - I previously got a credit for Feb to May.
    However the charge is yet again charged for October!
    9 waiting now..........
    Rgds
    Hi bowWow

    I appreciate this is annoying and should have been resolved by now. An order id has generated which indicates that this has been succesfully done now. I will check back in two days time though to ensure the mailbox is still removed!

    thanks
    Colm


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    #33
    BowWow
    Registered Users Posts: 1,768 ✭✭✭BowWow


    Guys,

    I've waited 2 months before I reopened this thread.
    Charge has not appeared in either Nov or Dec, so looks like its resolved.  Thanks for all your help.

    I have a separate issue in that my data usage seems to have shot up by a significant amount.  My habits havnt changed.  Where should I go to find out about this and discuss it?

    Rgds,

    Kieran.


  • Options
    #34
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    BowWow wrote: »
    Guys,

    I've waited 2 months before I reopened this thread.
    Charge has not appeared in either Nov or Dec, so looks like its resolved.  Thanks for all your help.

    I have a separate issue in that my data usage seems to have shot up by a significant amount.  My habits havnt changed.  Where should I go to find out about this and discuss it?

    Rgds,

    Kieran.
    Hi Kieran, 

    No problem at all, glad to hear you got sorted :)

    You can check your data usage on the Eircom website using this link -  [font=Calibri, sans-serif]http://www.eircom.net/broadbandstats[/font]

    If you have any queries on this you can contact our support team on 1890 260 260 (telephone number and option 0) to discuss this.

    Thanks 


    Tracey


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