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Will Efibre be availble soon without Direct Debit

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  • 20-02-2014 8:21pm
    #1
    oranbhoy67
    Registered Users Posts: 2,803 ✭✭✭


    Hi ive been an Eircom Phone and broadband customer now for a few years & was offered an upgrade to eFibre a few months ago which i was very interested in, but was told i have to pay by direct debit, my issue is that i pay thru the post office every month and i also use the service where i pay a certain amount direct from my social welfare every week straight to Eircom.


    So i was wondering was there any way yet that i can upgrade to E-fibre yet keep paying the same way i always have??


    I've always been a good payer and im very rarely if ever in arrears, and i don't think its fair that i cant avail of this service, not everyone likes using banks!


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    oranbhoy67 wrote: »
    Hi ive been an Eircom Phone and broadband customer now for a few years & was offered an upgrade to eFibre a few months ago which i was very interested in, but was told i have to pay by direct debit, my issue is that i pay thru the post office every month and i also use the service where i pay a certain amount direct from my social welfare every week straight to Eircom.


    So i was wondering was there any way yet that i can upgrade to E-fibre yet keep paying the same way i always have??


    I've always been a good payer and im very rarely if ever in arrears, and i don't think its fair that i cant avail of this service, not everyone likes using banks!
    Hi oranbhoy67


    I can confirm that Direct Debit is a specific requirement and condition for efibre broadband. I understand this can be disappointing however I'm afraid an alternative payment method is not available.


    Apologies for the inconvenience


    Thanks


    Al


  • Options
    #3
    oranbhoy67
    Registered Users Posts: 2,803 ✭✭✭oranbhoy67


    eircom: Alan wrote: »
    oranbhoy67 wrote: »
    Hi ive been an Eircom Phone and broadband customer now for a few years & was offered an upgrade to eFibre a few months ago which i was very interested in, but was told i have to pay by direct debit, my issue is that i pay thru the post office every month and i also use the service where i pay a certain amount direct from my social welfare every week straight to Eircom.


    So i was wondering was there any way yet that i can upgrade to E-fibre yet keep paying the same way i always have??


    I've always been a good payer and im very rarely if ever in arrears, and i don't think its fair that i cant avail of this service, not everyone likes using banks!
    Hi oranbhoy67


    I can confirm that Direct Debit is a specific requirement and condition for efibre broadband. I understand this can be disappointing however I'm afraid an alternative payment method is not available.


    Apologies for the inconvenience


    Thanks


    Al
    Hi Al,


    yeah your right it is very disappointing, also noticed my broadband has been cutting out a lot lately and when i contacted your support service all i got was an automated reply.. all in all these are things that i will take into account when deciding to renew my contract or go with sky like so many others are now


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    oranbhoy67 wrote: »
    eircom: Alan wrote: »
    oranbhoy67 wrote: »
    Hi ive been an Eircom Phone and broadband customer now for a few years & was offered an upgrade to eFibre a few months ago which i was very interested in, but was told i have to pay by direct debit, my issue is that i pay thru the post office every month and i also use the service where i pay a certain amount direct from my social welfare every week straight to Eircom.


    So i was wondering was there any way yet that i can upgrade to E-fibre yet keep paying the same way i always have??


    I've always been a good payer and im very rarely if ever in arrears, and i don't think its fair that i cant avail of this service, not everyone likes using banks!
    Hi oranbhoy67


    I can confirm that Direct Debit is a specific requirement and condition for efibre broadband. I understand this can be disappointing however I'm afraid an alternative payment method is not available.


    Apologies for the inconvenience


    Thanks


    Al
    Hi Al,


    yeah your right it is very disappointing, also noticed my broadband has been cutting out a lot lately and when i contacted your support service all i got was an automated reply.. all in all these are things that i will take into account when deciding to renew my contract or go with sky like so many others are now
    Hi oranbhoy67

    Sorry to hear this, feel free to PM me your landline number as I can look in to your current connection issues.

    Thanks

    Al


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