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Calls Monitored/Recorded??

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  • 01-03-2014 12:34am
    #1
    deemy
    Registered Users Posts: 209 ✭✭


    Hi, Just wondering if anyone knows, would all calls made to the eircom, be it a sales enquiry or  a billing enquiry be recorded? If I wanted to listen back to a call made to their sales team, is it possible to hear it myself. Has anyone done this ? TIA


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  • Options
    #2
    deemy
    Registered Users Posts: 209 ✭✭deemy


    Any Eircom advisor available to take this query ????


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    deemy wrote: »
    Hi, Just wondering if anyone knows, would all calls made to the eircom, be it a sales enquiry or  a billing enquiry be recorded? If I wanted to listen back to a call made to their sales team, is it possible to hear it myself. Has anyone done this ? TIA

    Hi deemy

    Calls may be reordered for Quality and training purposes, you can request a copy of the recording by lodging a complaint with our accounts department on free phone 1901.

    Thanks

    Al


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