Vodafone landline off for four weeks

lukin

My parents have been without their landline for about four weeks now. It was as a result of the storm and at the time it happened all of their neighbours lost their landline at the same time. Last Saturday all their neighbours got their landline back but my parents was still down.
I reported it for them but was told it could take up to ten working days for the engineer to come out as there is a backlog of calls in the area. My parents live in a rural area and are quite elderly. They have a mobile but are not that comfortable using it (coverage is not great either).
Somebody told me that I can ask eircom to fix it because even though my parents are with Vodafone, eircom are responsible for the landline.
Is this correct?

ytpe2r5bxkn0c1

From Comreg

Reporting a Line Fault You should report the fault to your operator (the company you pay line rental to). - See more at: http://www.askcomreg.ie/business/fault_repairs.350.LE.asp#sthash.jLNGiZlK.dpuf

Fred Swanson

This post has been deleted.

Sully

eircom will be tasked to repair it on behalf of Vodafone. There is a considerable backlog to repair lines and I am of the understanding there completely out of cable at the moment.

TheDriver

I was promised rebate for my 2 weeks but it didn't appear on my bill yet

lukin

Lilyana Uninterested Slogan wrote: »

From Comreg

Reporting a Line Fault You should report the fault to your operator (the company you pay line rental to). - See more at: http://www.askcomreg.ie/business/fault_repairs.350.LE.asp#sthash.jLNGiZlK.dpuf

Thanks for that link. It says there that "If your operator rents its line from Eircom then it will contact Eircom on your behalf to organize the repair of the fault for you. You do not need to contact Eircom directly to report your fault."
That kind of rules out any point in me contacting eircom directly.
I'm not too worried about a month's rebate, they just want their phone back.

lukin

Seems like my folks are not the only ones:
http://www.irishexaminer.com/ireland/phoneline-repairs-to-take-another-several-weeks-260996.html