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Lead time for new fibre connection query

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  • 02-03-2014 2:50pm
    #1
    ffocused
    Registered Users Posts: 1,211 ✭✭✭


    Efibre is now available on my line according to your website, but when i go through the online order process, it is giving an activation date of 2nd April for efibre. Is this a standard wait time for new connections? I already have a landline with Sky broadband.
    The online order system will not allow me to add evision to my order either (which i also want)
    I am in Athy & the new fibre cabinets in my estate only went live in the last few days.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ffocused wrote: »
    Efibre is now available on my line according to your website, but when i go through the online order process, it is giving an activation date of 2nd April for efibre. Is this a standard wait time for new connections? I already have a landline with Sky broadband.
    The online order system will not allow me to add evision to my order either (which i also want)
    I am in Athy & the new fibre cabinets in my estate only went live in the last few days.
    Hi ffocused

    I have looked in to this and I can confirm that some areas require further works and the completion of the works is set for 2/4/14. If you would like to PM me your landline number or specific address I'll look in to this further for you.

    Thanks

    Al


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    #3
    ffocused
    Registered Users Posts: 1,211 ✭✭✭ffocused


    Pm sent


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    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ffocused wrote: »
    Pm sent

    Hi ffocused

    Yes I can confirm your cabinet is set to go live on the 2/4/2014. It's strange that it let you place the order considering you are not with eircom as a transfer of provider needs to be firstly placed, did you get an order number? If so could you PM it to me and I'll look in to this further.

    Thanks

    Al


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    #5
    ffocused
    Registered Users Posts: 1,211 ✭✭✭ffocused


    Only got a generic 'we are processing your order' email so far. No order number yet. Thanks for looking into it.


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ffocused wrote: »
    Only got a generic 'we are processing your order' email so far. No order number yet. Thanks for looking into it.
    Hi ffocused

    When you get an order number please let me know. I'll also keep my eye on this and let you know any further information I come across about this.

    Thanks

    Al


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