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Eircom? Is there anyone there?

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  • 04-03-2014 10:23am
    #1
    Lady Kia
    Registered Users Posts: 19 ✭


    Hello,

    I have a question for Eircom.  I have been trying to resolve a problem with Eircom for some time now.  I am wondering if the Eircom people on this forum would share how do they get their issues resoved?  Do they pop down the corridor and talk yes "talk" to the person they need to?

    It would appear to me that ringing eircom is the last thing a person should do! 

    Valued business customer my eye!


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Lady Kia wrote: »
    Hello,

    I have a question for Eircom.  I have been trying to resolve a problem with Eircom for some time now.  I am wondering if the Eircom people on this forum would share how do they get their issues resoved?  Do they pop down the corridor and talk yes "talk" to the person they need to?

    It would appear to me that ringing eircom is the last thing a person should do! 

    Valued business customer my eye!

    [font=Times New Roman","serif]Hi Lady Kia

    I'm sorry to hear that you are experiencing issues in having an issue resolved, please do feel free to PM me details of the issue and I will look in to this for you.

    Thanks

    Al[/font]


  • Options
    #3
    Lady Kia
    Registered Users Posts: 19 ✭Lady Kia


    Alan/Al

    I sent you 2 private messages on Monday. 


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Lady Kia wrote: »
    Alan/Al

    I sent you 2 private messages on Monday. 
    Hi Lady Kia

    I have yet to receive any private messages from you yet, are you sure you sent them to me?

    Thanks

    Al


  • Options
    #5
    Finbarrwh
    Registered Users Posts: 1 ✭Finbarrwh


    I feel your pain lady Kia my phone/internet is down since the 12th February the day of the storm and despite numerous calls all I now know is that eircom resolve their faults in 4 days and definitely within 2 weeks what a joke :-( I rang again yesterday only to be asked did I want to make a complaint I'll repeat my answer here I JUST WANT MY PHONE AND INTERNET UP AND RUNNING FFS


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    #6
    TheBigGreen
    Registered Users Posts: 752 ✭✭✭TheBigGreen


    Same here lad!!!


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    #7
    ussjtrunks
    Registered Users Posts: 1,130 ✭✭✭ussjtrunks


    Same here only one that seems to have any knowledge of whats going on is Eircom : Tony, but still its unbelieveable how long our service has been out storm or otherwise mines down since Febuary 6th :(


  • Options
    #8
    Lady Kia
    Registered Users Posts: 19 ✭Lady Kia


    The attachment shows a screen dump of my sent messages to Alan on Monday.
    eircom: Alan wrote: »
    Lady Kia wrote: »
    Alan/Al

    I sent you 2 private messages on Monday. 
    Hi Lady Kia

    I have yet to receive any private messages from you yet, are you sure you sent them to me?

    Thanks

    Al


  • Options
    #9
    Lady Kia
    Registered Users Posts: 19 ✭Lady Kia


    The attachment shows a screen dump of my 2 sent messages to eircom: Alan
    eircom: Alan wrote: »
    Lady Kia wrote: »
    Alan/Al

    I sent you 2 private messages on Monday. 
    Hi Lady Kia

    I have yet to receive any private messages from you yet, are you sure you sent them to me?

    Thanks

    Al


  • Options
    #10
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Lady Kia wrote: »
    The attachment shows a screen dump of my 2 sent messages to eircom: Alan
    eircom: Alan wrote: »
    Lady Kia wrote: »
    Alan/Al

    I sent you 2 private messages on Monday. 
    Hi Lady Kia

    I have yet to receive any private messages from you yet, are you sure you sent them to me?

    Thanks

    Al
    Hi Lady Kia

    The attachment shows that the messages are sent to Tony. I will ask Tony to send me the messages and back to you.

    Al


  • Options
    #11
    babydoc
    Registered Users Posts: 58 ✭✭babydoc


    Lady Kia wrote: »
    Hello,

    I have a question for Eircom.  I have been trying to resolve a problem with Eircom for some time now.  I am wondering if the Eircom people on this forum would share how do they get their issues resoved?  Do they pop down the corridor and talk yes "talk" to the person they need to?

    It would appear to me that ringing eircom is the last thing a person should do! 

    Valued business customer my eye!

    I have an on going problem with eircom since jan11.
    Numerous emails/letters/phone calls/fax/ boards.ie.
    Still waiting
    feel i am banging head against brick wall!!!!


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  • Options
    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    babydoc wrote: »
    Lady Kia wrote: »
    Hello,

    I have a question for Eircom.  I have been trying to resolve a problem with Eircom for some time now.  I am wondering if the Eircom people on this forum would share how do they get their issues resoved?  Do they pop down the corridor and talk yes "talk" to the person they need to?

    It would appear to me that ringing eircom is the last thing a person should do! 

    Valued business customer my eye!

    I have an on going problem with eircom since jan11.
    Numerous emails/letters/phone calls/fax/ boards.ie.
    Still waiting
    feel i am banging head against brick wall!!!!
    Hi babydoc

    Can you please PM me a contact number for you and I shall arrange a call to you for tomorrow morning?

    Thanks

    Al


  • Options
    #13
    kosa
    Registered Users Posts: 24 ✭kosa


    Hi Alan,

    I have also problem with Eircom since July last year.
    The contact with eircom customer care is a joke.
    Can you help me please?

    Thank you


  • Options
    #14
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    kosa wrote: »
    Hi Alan,

    I have also problem with Eircom since July last year.
    The contact with eircom customer care is a joke.
    Can you help me please?

    Thank you
    Hi Kosa
    would you be able to PM me the details of issue and your landline number and good contact number and we can look into this for you.
    Tony


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