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Damaged IKEA product

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  • 04-03-2014 4:11pm
    #1
    Kent Brockman
    Registered Users Posts: 1,282 ✭✭✭


    I recently purchased 2 flat packs from Ikea. When I got home I discovered that one section of one unit was water damaged and cannot be used.
    I know from their website they will have no problem replacing it if I return it to the store.
    However, my issue is I live 70 miles from the store and it will take about a 3hr round trip plus diesel, plus time off work (self employed).
    Before I contact them, I'm wondering what my options/consumer rights are on this.

    Can I reasonably expect them to collect the damaged one?

    Thanks...


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    #2
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,320 CMod ✭✭✭✭Nody


    Consumer rights are quite clear; you need to bring it to the store as it's not the store's fault if you drove them somewhere else.

    As for other options; do you know someone who're doing work up towards Dublin that could do the switch for you?


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    #3
    D3PO
    Registered Users Posts: 7,879 ✭✭✭D3PO


    you took them 70 miles from the store so thats your problem. You want it sorted you bring it back to the shop


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    #4
    L1011
    Registered Users Posts: 69,059 ✭✭✭✭L1011


    You can't expect them to do anything other than replace it in-store, but I would suggest calling them and asking nicely *will* they do anything. They do have a delivery fleet with a set set of rounds around the country, for instance. You might get lucky but it'd be entirely voluntary on their part.


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    #5
    Kent Brockman
    Registered Users Posts: 1,282 ✭✭✭Kent Brockman


    Thanks for the replies. I have 90 days to return it which gives me time to organise something.


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    #6
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    Kent Brockman wrote: »
    Thanks for the replies. I have 90 days to return it which gives me time to organise something.

    Your statutory consumer rights place a responsibility on you to report any issues promptly as soon as they become apparent so make sure you report the damage to them immediately rather than wait a couple of months until you walk into the store. It also reduces any suspicion that the damage was cause by you.


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    #7
    FutureGuy
    Moderators, Computer Games Moderators Posts: 15,237 Mod ✭✭✭✭FutureGuy


    Wooooahhhh there a second.

    I had an issue with an item I bought there - one of the chest of drawers flatpacks had a piece screwed on the wrong way. They dropped a replacement side panel straight to my door.

    Ring them and tell them the story.


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    #8
    quenching
    Registered Users Posts: 1,190 ✭✭✭quenching


    FutureGuy wrote: »
    Wooooahhhh there a second.

    I had an issue with an item I bought there - one of the chest of drawers flatpacks had a piece screwed on the wrong way. They dropped a replacement side panel straight to my door.

    Ring them and tell them the story.

    Same here, chest of drawers had the wrong piece in the pack, a quick phone call and they sent out a replacement part, very helpful company to deal with in general.


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