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Sky Talk

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  • 04-03-2014 6:46pm
    #1
    shnaek
    Registered Users Posts: 1,172 ✭✭✭


    Been trying to find out if my Dad can get Sky Talk. I thought the process would be simple enough.

    First I tried the 'check availability' link on the sky website. It kept telling me to try again. After a couple of days I decided to mail Sky to ask about the service and they gave me a link to a live chat.

    So I tried the live chat and got talking to someone there who said:

    I'm sorry, as I am unable to access the accounts of customers from the Republic of Ireland here on chat, I will have to ask you to call our dedicated Republic of Ireland team on 0818 719 819. They will be able to help with your request. I apologise for any inconvenience this may cause.

    So I am thinking the service is probably pretty poor and I might give it a skip.

    Anyone have positive experience with them?


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    #2
    muffler
    Registered Users Posts: 46,143 ✭✭✭✭muffler


    Are you sure you were on the Ire website and not the UK site?


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    #3
    shnaek
    Registered Users Posts: 1,172 ✭✭✭shnaek


    muffler wrote: »
    Are you sure you were on the Ire website and not the UK site?

    Yes, deffo the Irish site:
    http://www.sky.com/quickbuy/ireland/build?showCheckAvailability


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    #4
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    The chat service on the website is only for the UK, eventhough its on the Ireland site.

    I have been using skytalk for 6 months and I am very happy with it.

    OP, why don't you just call them? much simpler?


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    #5
    muffler
    Registered Users Posts: 46,143 ✭✭✭✭muffler


    shnaek wrote: »
    Yes, deffo the Irish site:
    http://www.sky.com/quickbuy/ireland/build?showCheckAvailability
    Yup, thats the right link but you will probably need the UAN also. But I cant understand why the line checker isn't working though. I tried it there and its working fine for me.

    You are aware that calls and broadband must be taken together?

    I have the calls and bb with Sky and cant complain at all. Im on a discounted package which makes it a little sweeter :)


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    #6
    shnaek
    Registered Users Posts: 1,172 ✭✭✭shnaek


    Cheers for the feedback. I didn't phone because of the cost of calling 0818 numbers on my mobile.
    I have the UAN number alright, but I've had no luck with it.
    If you ring sky, how long generally does it take to get through to someone who can help?


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    #7
    muffler
    Registered Users Posts: 46,143 ✭✭✭✭muffler


    shnaek wrote: »
    Cheers for the feedback. I didn't phone because of the cost of calling 0818 numbers on my mobile.
    I have the UAN number alright, but I've had no luck with it.
    If you ring sky, how long generally does it take to get through to someone who can help?
    The calls can be quire expensive especially when calling from a mobile. Good news is if your dad does get signed up the calls to all Sky numbers are then free :)

    Very hard to say what the waiting time is but I would have noticed that the service is usually a bit faster over the last few months. The last couple of times I rang them I would have been through in less than 5 minutes - maybe 2 - 3 minutes.

    Time of day would be a factor so maybe try around 9 or 10 in the morning as Id think that would probably be one of their quieter times - I hope :confused:


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    #8
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    "Hi I'm looking to sign up and give your company money and you commission, could you please call me back as this call is expensive? Thanks."

    Wait 25 seconds...

    Ring Ring...

    "This is Sky how can I help you?"

    Simples...


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    #9
    loopymum
    Registered Users Posts: 1,234 ✭✭✭loopymum


    I do exactly as Bepolite says, I ring and ask them to call me back as I'm on a mobile, they never mind


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    #10
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    loopymum wrote: »
    I do exactly as Bepolite says, I ring and ask them to call me back as I'm on a mobile, they never mind

    Unless you've a technical issue or want to downgrade or cancel then they're "an inbound call centre only" :P


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