Getting continuous ping spikes whilst gaming

the_syco

Hello,
Lately, whilst gaming, I'm getting continuous ping spikes, most of which far exceed 150. And thus, I'd be kicked from various gaming servers. A tracert to 108.61.116.28 (a sample game server based in the UK) would produce the following; 

Tracing route to 108.61.116.28.choopa.net [108.61.116.28]
over a maximum of 30 hops:

1 * <1 ms 1 ms 192.168.1.254
2 23 ms 17 ms 18 ms 95.45.46.1
3 18 ms 18 ms 18 ms 86.43.10.177
4 19 ms 18 ms 18 ms tenge-4-1-1.core2.bdt.core.eircom.net [86.43.252.97]
5 18 ms 18 ms 18 ms ge0-0-0.peering1.csg.dublin.eircom.net [86.43.245.78]
6 * * 19 ms 195.16.170.41
7 25 ms 19 ms 20 ms ae-0-4.bar1.Dublin1.Level3.net [4.69.153.237]
8 30 ms 30 ms 31 ms vl-8.ebr2.London15.Level3.net [4.69.153.229]
9 30 ms 30 ms 30 ms ae-103-103.ebr1.London15.Level3.net [4.69.167.9]
10 31 ms 30 ms 31 ms ae-41-41.ebr1.London1.Level3.net [4.69.167.18]
11 37 ms 32 ms 41 ms ae-59-114.csw1.London1.Level3.net [4.69.153.126]
12 31 ms 31 ms 31 ms ae-125-3511.edge5.london1.Level3.net [4.69.166.41]
13 31 ms 30 ms 31 ms CHOOPA-LLC.edge5.London1.Level3.net [212.187.138.146]
14 30 ms 30 ms 31 ms 108.61.116.28.choopa.net [108.61.116.28]

Trace complete.

As you can see, hop 6 seems to time out. I got a tool called HLSW, and the red lines in the attached picture shows the amount of timeouts over a 4 minute period. As you can see, it's quite a noticeable amount.

Is there a problem with said hop? I'm base in Leixlip, and I'm 500m away from the Eicom eFibre box on the roadside.

the_syco

Still no response? This is still happening.

the_syco

Any clues on how I could get this fixed?

the_syco

All I can say is, wow. Of the 4 minutes, 3 minutes are continuous time-outs.

the_syco

So, it seems there are less timeouts after midnight. Odd. Shall hopefully get a few games in tomorrow night, and report back if my games are still timing out or not.

the_syco

Seems the bad ping is back again! Same node.

the_syco

Bumping this during work hours, as I'd like for a rep to look at this.

eircom: Alan

the_syco wrote: »

Bumping this during work hours, as I'd like for a rep to look at this.

Hi the_syco

Please PM me your landlien number and I'll run a few tests and look in to this further.

Thanks
Al

the_syco

Any feedback on this yet?

eircom: Alan

the_syco wrote: »

Any feedback on this yet?

the_syco wrote: »

Any feedback on this yet?

[font=Times New Roman","serif]Hi the_syco

Yes I've looked in to this and I see that there is indeed an issue with the line itself. My test results indicate that this would certainly be causing the difficulties you are experiencing and issues seems to be located externally. This will need to be logged to engineers to asses and resolve. I will be unable to log this with support for engineer escalation so when you can please contact the broadband support centre and advise them on this correspondence.

You can contact technical support on 1890260260 or via [/font]web chat here: www.eircom.net/about/contact. 'Chat' is located to the right side of the page and sometimes you will see a button inviting you to “Chat now”.

Thanks
Al

the_syco

eircom: Alan wrote: »

My test results indicate that this would certainly be causing the difficulties you are experiencing and issues seems to be located externally.

Thanks for getting back to me. Would there be a ticket number for the work you did that I can refer the tech to, or would I be able to refer them to this thread?

eircom: Alan

the_syco wrote: »

eircom: Alan wrote: »

My test results indicate that this would certainly be causing the difficulties you are experiencing and issues seems to be located externally.

Thanks for getting back to me. Would there be a ticket number for the work you did that I can refer the tech to, or would I be able to refer them to this thread?

No worries the_syco

No ticket number - just mention you were sent your details to the eircom forum reps and they found an issue on your line which need logging to technicians.

Al