Gambling account hacked

NickMondo

Has anyone else been a victim of this? i don't wish to name the bookmakers as of yet, but i've been done out of 1470e, I tried to log in yesterday evening and I couldn't, so I reset my password logged in and seen my account was empty. I looked at the history there had been a 400e plus bet on basketball a sport I don't bet on nevermind those stakes, it was a "Push" and the money had all been transferred into the poker account which I never use, don't have the software for even and all of it lost in what i'm guessing was cash games to somebody else in on the scam. So far customer service has been awful i've had cheek and i've been level headed about it, it's like they think i'm chancing my arm over this i've personally never heard of someone's betting account being hacked and nobody I know has, they told me it would take a few days and to ring the guards? I was ok with this to start thinking they'd sort this up find the IP ad of whoever did this and it would be sorted, now i'm getting cheek and blanked emails?

Any advice on how to proceed? i'm thinking of ringing joe and hopefully getting put on

ianburke

remember browsing thru forums last year and a lot of people had their accounts wiped in same way. theyd get onto support and long process would lead to book relying on their terms/conditions eventhough they had the scammers ip and everything. most of these were with wh. google it and it may provide more help.

if its with pp i would be much more confident of this getting resolved. hopefully it works out for you

okidoki987

There will be a big difference between a bookie with a B&M presence and Internet only.
There are ways to go about trying to get your money back, things like the IP address of the 2 poker players involved, checking previous accounts in their names etc.
If you don't want to name the bookie online, PM me and I'll let you know what to do or where to go if I can.
All accounts are hackable, it's just pure chance there's not more of it happening these days.

"Ringing Joe", he'd love it if it was a certain bookie after this weeks "discussion" with them.

Nowso

bookmakers rules are detrmined a lot by where there base is

http://www.ibas-uk.com/ may be a site and service that may be of help

NickMondo

I wasn't going to name them, but the customer service has been done with an attitude an no transparency or even a timeline given, they told me to ring the guards. The guards where useless told me they hadn't heard of something like this happening before and there wasn't much they could do but I could call into the station, no other account was hacked but changed everything and cancelled cards just in case. It was paddy powers and I was thinking of ringing joe depending on how this is resolved

NickMondo

Does anybody know a way to check player to player transfers, I got my username sorted and checked it out on sharkscope which shows no activity since mid 2012 so clearly it was a player transfer which should make this easier to sort out

okidoki987

PP gives you some chance.
Send a mail to head of customer service for whichever you use(d) Dial a Bet, Online, Mobile etc.
Make sure you put all the details on it and include everything that you know at this stage.
Mention about the fact that 2 players played poker with the funds and can they check the IP address of both so they can check if they are in the same location or if they have done it before.
They would details of the players bank accounts etc but they won't tell you anything about them but they can check them.
You will need to be able to show that you can't download the poker application and the fact that you haven't up to now will be a big help.
Forget the NBA bet as it's irrelevant that you have never bet on it before as you could have been putting it on for someone else.
If that gets you nowhere, send a letter to Patrick Kennedy, Head of PP and explain everything to him and ask him (nicely) if he could pass on the letter to someone who could help you.
The guards are pointless as they can't check the accounts of someone else and they don't know for sure a crime was committed.
Unfortunately the journalist who wrote the Punters Platform in the Star on Saturday has died so that will be no use to you.
Joe Duffy is a possible but would leave him to the last.
If you get nowhere, use him but make sure you have tried all the other avenues.

If the account was hacked, I would have the hackers would have changed the details password/email account on it?

PuntersAdvice

They didn't guess your login and password. You may have some software on your computer that is sending sensitive information to these people. Did you log into your account from an internet cafe or college pc? It is dodgy signing in from your own laptop on a public wifi connection.

They can look at the hands that were played on the poker and one of their analysts will easily be able to see if the money was dumped to an accomplice or if the person who won the money was legit.

Contact IBAS.

Don't get annoyed with these people, most of the people who make these claims got drunk and made a foolish mistake and they don't know how these things can easily be tracked so they go with the hacking story so give them time to get to the bottom of this.

NickMondo

They did change my password but not the email i had to reset the password then logged in and seen the damage, I checked sharkscope and went to see if any recent activity had happened and there has been nothing since mid 2012 so i'm guessing whoever it was transfered all the money just to somebody else

I have antivirus software and run long scans regular, did another as soon as this happened and nothing has showed up

NickMondo

No other accounts where accessed either

PuntersAdvice

Have you contacted IBAS?

What exactly was Powers reply?

It is definitely not proper hackers if they just transferred the cash and didn't dump it in a heads up cash game.

Ultimately it is your responsibility to protect your password in the eyes of Paddy Power.

NickMondo

They said they'd investigate and it would take a few days and I should contact my bank and the police....who said they can't really do much, no other accounts have been touched. I use anti virus software and regular manually scan. I'm basically just sitting in wait, if it was just a transfer it should be easy to prove and find who it was and in that circumstance surely the police can intervene

ianburke

dont worry about it. theyll get to the bottom of it over the next week or so. if it was another bookie id be worried but pp will sort this out im sure. important thing is not to panic.

whiteshorts

PP have the details of the payment so that should start alarm bells ringing but at least they will know it's not your account.
Bit strange they transferred the money to a bank?
I thought PP would only transfer to the named account holders account?

NickMondo

On ipoker you can transfer money to another poker player, they wouldn't have been able to go straight to their own bank, ipoker covers a lot of sites like boyle's, will hill, powers etc. So you can log in and send all the money to another player which is what i think happened

PuntersAdvice

i'm not sure but i believe you can only transfer to an account on the same skin.

NickMondo

I am contacting you in relation to your Paddy Power account. Having reviewed all transactions and details on your Paddy Power account, we are unable to find any evidence of unauthorised access to or transactions on your account.

Unfortunately we would not be able to offer any refund for the bets or transactions that have taken place on your Paddy Power account, and we must advise that you speak to your local police in relation to this matter. Please be assured that we will endeavour to assist with any further investigation that may take place relating to your claim.

Your Paddy Power account will remain suspended until you advise us that the issue has been resolved. I will continue to look in to the matter on our end by consulting our Poker network administrator, and will advise you if there are any updates.

Shower of f****** c****

Dr Turk Turkelton

Sharkscope only tracks tournament poker.
If it was a chip dump it will have happened on a cash table.
Try pokertableratings.com or a similar site.

NickMondo

thanks

NickMondo

used that site is says last game was .2/4c of plh in nov 2012

okidoki987

Did you not explain to them you couldn't download the Poker software?
If so, what did they say to that?

Sounds like they are washing their hands of it.
Surprised by them unless it's like the banks who would never admit to being hacked as it might lead to a run on them.
I do find it a bit strange that nobody else was hacked that we know of thought, unless they were "testing the water" to see if it would work.
I would push them about the poker software.

and we must advise that you speak to your local police in relation to this matter.

Sounds like you or PP Support aren't in Ireland as they would used guards?

Dr Turk Turkelton

NickMondo wrote: »

used that site is says last game was .2/4c of plh in nov 2012

I assume you mean plo?
Have you enabled hand histories on the site?
Can you get an account overview?

NickMondo

i cant log in, and no pot limit holdem. Turns out you can play poker in the browser don't need to download, i'm on to them now and they keep saying no suspicous activity call the guards

NickMondo

Hi, my name is Brendan. How may I help you?

You hi, i had my account hacked and 1470e lost, i was wondering if you can tell me if it was placed in the casino or transfered in poker

You my account is suspended so i can't see what happened

Brendan Hi &^%&*&%, I can check your account now

Brendan CAn you confirm your middle name and the last four digits of the card active on your account for security purposes?

You ****** *******

Brendan thanks, this is being investigated for you by our security team, I can't discuss the account I'm afraid

You they came back and said there was nothing suspicous and the investigation is basically done, i have hundreds in open bets and i cant log in and i can't be told how this hacker lost my money either really?

You considering i dont spend my money on casino you think it would stick out if i gambled 1470e on it

You if thats where it went

Brendan I will escalate it on to be reviewed but the account is still showing as closed so I can't discuss it

You i know it's not your fault but the fact i've been done out 1470 and i can't get any information, and i get an email telling me nothing suspicous went on, well for lack of a better word it's ****ed and bad form. there should be transparency here i've been waiting since last thursday

Brendan Hi ********, our security team have advised you contact your local Police in relation to the issue but there is no evidence of suspicious activity on your account

Brendan Is there anything else I can help you with?

You 1470 was either lost playing casino games, in the at least 7yrs i've had a paddy power account i doubt i've ever put a euro on casino games or else it was transferred to somebody else's poker account and there should be an ip address and my password was changed

You can you tell me how none of the above is suspicous

You the ip address that lost all my money?

Brendan You can reply to the e-mail our security team sent you directly if you wish to discuss it further but their decision on the matter is final

You i've met lisa before i'd question her competency, this isn't final i'm not letting this go i've been robbed and powers have ****ed up and everybody is getting a call about it, you wont even give me answers, the ip address, how the money was stolen you can help me with those two

Brendan i'm afraid you must email security back to pursue this matter

You i've emailed them twice and haven't heard anything since 6

Brendan allow 24hrs for emails to be responded, can I help you with anything else

Dr Turk Turkelton

Ok NickMondo the best advice I can give you is go to twoplustwo.com and start a thread there in the Internet poker forum.
Make sure you have all your facts outlined in the original post.
I think Paddy's have a rep on there.
Make sure you have concise answers to question as there will be people there that will think your scamming.
The photos people there are excellent at figuring out what happened with stuff like this.
All the best and let us know how you get on.

(Make sure you put it in Internet poker)

NickMondo

I posted 3 threads in 3 different places on two + two because i wasn't getting any response off either of them, I got a warning for spamming and the moderator put all the threads into one post and it got completely ignored it on the p2p transfers thread

Dr Turk Turkelton

Not good,the mods there are very harsh for spamming.You needed it in Internet poker forum.They put it there to be ignored.
Maybe try the general poker thread on irishpokerboards.com

Or else maybe pm a mod on the Internet poker forum of twoplustwo and explain your situation and ask him can you start a thread.Pm first though or you will get a ban.

NickMondo

I went to the police station, they told me I needed to print off every transaction that took place during this time as was standard in all fraud investigations. I told them my account had been suspended and I had no access to this information and paddy powers where refusing to give me this information, they told me to tell them I needed it for a police investigation, they still refused and customer care kept telling me that I could only deal with this through security which means every time i email them i'm waiting somewhere between 24-48hrs for every single response. I told them I needed this information now to take to the police and they could email the statement, they said I had to wait, i threw in "obstructing the course of justice" few other words exchanged and they hung up

ianburke

they are handling this very badly. hopefully they will give you the info u need to bring to the police. it seems like pp are just hoping you let this go. they certainly arent making much effort to help you

NickMondo

This is getting comical, if you try and go on to their help page like I have been doing every night you'll see it's currently down, it's down because they've only just updated it. They've updated and i'm not making this up it says it on the top of the page

https://support.paddypower.com/app/answers/detail/a_id/1/kw/fraud

Here's the new rule

6. Account Security

6.1 The username and password must be kept confidential by the customer. All Bets where a customer’s username and password (or such other criteria as may be required and as communicated to you, for example by Dial-a-Bet) have been correctly entered will be regarded as valid, provided that:

6.1.1 The Bet meets the other criteria for placing a Bet as laid down in these Terms of Use and

6.1.2 Paddy Power has no other reason to believe at the time of acceptance of the Bet that the Bet was not placed by you.

Subject to the foregoing, Paddy Power will not be liable for any loss that you may incur as a result of misuse of usernames or passwords or from any unauthorised use of your Account, whether fraudulent or otherwise. You agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection with use of, or access to, your Account by any third party.

6.2 Please contact us as soon as is possible if you have lost or forgotten your Account details. You agree to inform us as soon as is possible (by telephone, where possible) if you believe that your Account information is being misused by a third party so that we may suspend your Account to prevent further abuse.

6.3 We recommend that you disable any automatic password memory in your browser prior to using the Services. This will help to limit the risk to you of unauthorised use of your Account.

6.4 The Paddy Power Group and any third parties it contracts with in relation to the provision of the Services will hold information with respect to your identity, including but not limited to your name, address and payment details, in accordance with our Privacy and Cookie Policy. We rely on this information in entering into this agreement with you. You agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection with any falsehood or inaccuracy contained in the information you provide to us.

After the fact introducing a rule? **** off, they are taking the piss.

NickMondo

This is getting comical, if you try and go on to their help page like I have been doing every night you'll see it's currently down, it's down because they've only just updated it. They've updated and i'm not making this up it says it on the top of the page

https://support.paddypower.com/app/answers/detail/a_id/1/kw/fraud

Here's the new rule

6. Account Security

6.1 The username and password must be kept confidential by the customer. All Bets where a customer’s username and password (or such other criteria as may be required and as communicated to you, for example by Dial-a-Bet) have been correctly entered will be regarded as valid, provided that:

6.1.1 The Bet meets the other criteria for placing a Bet as laid down in these Terms of Use and

6.1.2 Paddy Power has no other reason to believe at the time of acceptance of the Bet that the Bet was not placed by you.

Subject to the foregoing, Paddy Power will not be liable for any loss that you may incur as a result of misuse of usernames or passwords or from any unauthorised use of your Account, whether fraudulent or otherwise. You agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection with use of, or access to, your Account by any third party.

6.2 Please contact us as soon as is possible if you have lost or forgotten your Account details. You agree to inform us as soon as is possible (by telephone, where possible) if you believe that your Account information is being misused by a third party so that we may suspend your Account to prevent further abuse.

6.3 We recommend that you disable any automatic password memory in your browser prior to using the Services. This will help to limit the risk to you of unauthorised use of your Account.

6.4 The Paddy Power Group and any third parties it contracts with in relation to the provision of the Services will hold information with respect to your identity, including but not limited to your name, address and payment details, in accordance with our Privacy and Cookie Policy. We rely on this information in entering into this agreement with you. You agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection with any falsehood or inaccuracy contained in the information you provide to us.

After the fact introducing a rule? **** off, they are taking the piss.