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Received bill but had no service!

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  • 12-03-2014 2:50pm
    #1
    GusFring
    Registered Users Posts: 17 ✭


    Hello,

    I live in a rural part of Kerry and due to the storm we lost the use of our phoneline on 26th December. We only got the use of our phone/broadband back on 7th March. If this was not bad enough a bill just arrived for €83.04 for this period.    

    I tried to get this resolved on the customer service helpline but after waiting 15 mins I was told I had to ring another number.....the number I was given sent me back to the same helpline. I found this rather unprofessional as I was just fobbed off because the customer care representative didnt want to deal with it.

    I think it is fair to say no service means no payment and I am sure anyone else would feel the same.

    Regards.


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    GusFring wrote: »
    Hello,

    I live in a rural part of Kerry and due to the storm we lost the use of our phoneline on 26th December. We only got the use of our phone/broadband back on 7th March. If this was not bad enough a bill just arrived for €83.04 for this period.    

    I tried to get this resolved on the customer service helpline but after waiting 15 mins I was told I had to ring another number.....the number I was given sent me back to the same helpline. I found this rather unprofessional as I was just fobbed off because the customer care representative didnt want to deal with it.

    I think it is fair to say no service means no payment and I am sure anyone else would feel the same.

    Regards.
    Hi GusFring

    You can claim a rebate for the downtime by contacting eircoms customer charter department on free phone 1800400000.

    Thanks

    Al


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