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Return of modem for credit

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  • 12-03-2014 2:51pm
    #1
    granville
    Registered Users Posts: 33 ✭


    Hi!
    When I signed up for broadband I opted to have a new modem. The same day I rang back and said I didn't need it, and the person I spoke to just said it was too late to change the order, but just to return the modem and eircom would apply an "own equipment credit" of €30 to my account.
    I returned the equipment in person to your depot in Clondalkin before Christmas, but the credit has not yet appeared on my account.
    Could you look into it for me please?
    Thanks


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    granville wrote: »
    Hi!
    When I signed up for broadband I opted to have a new modem. The same day I rang back and said I didn't need it, and the person I spoke to just said it was too late to change the order, but just to return the modem and eircom would apply an "own equipment credit" of €30 to my account.
    I returned the equipment in person to your depot in Clondalkin before Christmas, but the credit has not yet appeared on my account.
    Could you look into it for me please?
    Thanks

    Hi granville

    I have not hear of this agreement myself however if you would like to PM me your account number I will look in to this further for you.

    Thanks

    Al


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