Pretty disappointed in Galway

sconhome

Hi guys,

Back in December like so many homes we lost our phone lines due to storms. We had a pretty poor broadband service prior to this but since January the coverage line quality has been shockingly poor. I'm talking about dialup poor.

I've done all the usual tricks, changers noise filters, swapped out modems all to no avail. 

My wife recently contacted broadband support and she was treated pretty poorly. She was put through to sales and encouraged to upgrade the line to 3mb as the 1mb was running at 'capacity'. A recent speed test on the line was 0.08.

Against her own gut feeling she was persuaded to upgrade the line a week ago and the service is just as appaling. We have been paying for really poor line service for quite a while and only recently getting to do something about it as my wife is now working attempting to work from home but can't even send or receive emails without timing out.


Broadband support wouldn't log my complaint three weeks ago as I was calling from work and not on the home line.

Aisling was great at communicating the repair to the phone line over Christmas to me so I'm reaching out and hoping you can do similar for us on the broadband please.

eircom: Alan

AKW wrote: »

Hi guys,

Back in December like so many homes we lost our phone lines due to storms. We had a pretty poor broadband service prior to this but since January the coverage line quality has been shockingly poor. I'm talking about dialup poor.

I've done all the usual tricks, changers noise filters, swapped out modems all to no avail. 

My wife recently contacted broadband support and she was treated pretty poorly. She was put through to sales and encouraged to upgrade the line to 3mb as the 1mb was running at 'capacity'. A recent speed test on the line was 0.08.

Against her own gut feeling she was persuaded to upgrade the line a week ago and the service is just as appaling. We have been paying for really poor line service for quite a while and only recently getting to do something about it as my wife is now working attempting to work from home but can't even send or receive emails without timing out.


Broadband support wouldn't log my complaint three weeks ago as I was calling from work and not on the home line.

Aisling was great at communicating the repair to the phone line over Christmas to me so I'm reaching out and hoping you can do similar for us on the broadband please.

Hi AKW

I genuinely very sorry to hear this and I apologise for the difficulties and inconvenience you have had to experience so far. Please PM me your landline number and I will look in to this further for you.

Thanks

Al

sconhome

eircom: Alan wrote: »

AKW wrote: »

Hi guys,

Back in December like so many homes we lost our phone lines due to storms. We had a pretty poor broadband service prior to this but since January the coverage line quality has been shockingly poor. I'm talking about dialup poor.

I've done all the usual tricks, changers noise filters, swapped out modems all to no avail. 

My wife recently contacted broadband support and she was treated pretty poorly. She was put through to sales and encouraged to upgrade the line to 3mb as the 1mb was running at 'capacity'. A recent speed test on the line was 0.08.

Against her own gut feeling she was persuaded to upgrade the line a week ago and the service is just as appaling. We have been paying for really poor line service for quite a while and only recently getting to do something about it as my wife is now working attempting to work from home but can't even send or receive emails without timing out.


Broadband support wouldn't log my complaint three weeks ago as I was calling from work and not on the home line.

Aisling was great at communicating the repair to the phone line over Christmas to me so I'm reaching out and hoping you can do similar for us on the broadband please.

Hi AKW

I genuinely very sorry to hear this and I apologise for the difficulties and inconvenience you have had to experience so far. Please PM me your landline number and I will look in to this further for you.

Thanks

Al

Alan,

Any luck with this please?

eircom: Alan

AKW wrote: »

eircom: Alan wrote: »

AKW wrote: »

Hi guys,

Back in December like so many homes we lost our phone lines due to storms. We had a pretty poor broadband service prior to this but since January the coverage line quality has been shockingly poor. I'm talking about dialup poor.

I've done all the usual tricks, changers noise filters, swapped out modems all to no avail. 

My wife recently contacted broadband support and she was treated pretty poorly. She was put through to sales and encouraged to upgrade the line to 3mb as the 1mb was running at 'capacity'. A recent speed test on the line was 0.08.

Against her own gut feeling she was persuaded to upgrade the line a week ago and the service is just as appaling. We have been paying for really poor line service for quite a while and only recently getting to do something about it as my wife is now working attempting to work from home but can't even send or receive emails without timing out.


Broadband support wouldn't log my complaint three weeks ago as I was calling from work and not on the home line.

Aisling was great at communicating the repair to the phone line over Christmas to me so I'm reaching out and hoping you can do similar for us on the broadband please.

Hi AKW

I genuinely very sorry to hear this and I apologise for the difficulties and inconvenience you have had to experience so far. Please PM me your landline number and I will look in to this further for you.

Thanks

Al

Alan,

Any luck with this please?

Hi AKW


I have not received a PM from you yet, have you seen my reply above?

Thanks
Al

sconhome

eircom: Alan wrote: »

AKW wrote: »

eircom: Alan wrote: »

AKW wrote: »

Hi guys,

Back in December like so many homes we lost our phone lines due to storms. We had a pretty poor broadband service prior to this but since January the coverage line quality has been shockingly poor. I'm talking about dialup poor.

I've done all the usual tricks, changers noise filters, swapped out modems all to no avail. 

My wife recently contacted broadband support and she was treated pretty poorly. She was put through to sales and encouraged to upgrade the line to 3mb as the 1mb was running at 'capacity'. A recent speed test on the line was 0.08.

Against her own gut feeling she was persuaded to upgrade the line a week ago and the service is just as appaling. We have been paying for really poor line service for quite a while and only recently getting to do something about it as my wife is now working attempting to work from home but can't even send or receive emails without timing out.


Broadband support wouldn't log my complaint three weeks ago as I was calling from work and not on the home line.

Aisling was great at communicating the repair to the phone line over Christmas to me so I'm reaching out and hoping you can do similar for us on the broadband please.

Hi AKW

I genuinely very sorry to hear this and I apologise for the difficulties and inconvenience you have had to experience so far. Please PM me your landline number and I will look in to this further for you.

Thanks

Al

Alan,

Any luck with this please?

Hi AKW


I have not received a PM from you yet, have you seen my reply above?

Thanks
Al

Thanks Alan, was sure I sent it, must have timed out on me

eircom: Alan

HI AKw

Can you check the PM I sent you today please.

Thanks

Al

sconhome

eircom: Alan wrote: »

HI AKw

Can you check the PM I sent you today please.

Thanks

Al

Sorry Alan, I don't know whether I'm coming or going, gave you the work number. PM answered.

eircom: Alan

AKW wrote: »

eircom: Alan wrote: »

HI AKw

Can you check the PM I sent you today please.

Thanks

Al

Sorry Alan, I don't know whether I'm coming or going, gave you the work number. PM answered.

PM sent this just now Sean

Al