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Do customer support know how to use phones?

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  • 16-03-2014 3:33pm
    #1
    cathalomurchu
    Closed Accounts Posts: 171 ✭✭


    It says on your website that you are supposed to call the customer to arrange an installation date for eFibre once they've received the confirmation email of their order. I got that email almost a month ago. 

    You're useless.


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    cathalomurchu wrote: »
    It says on your website that you are supposed to call the customer to arrange an installation date for eFibre once they've received the confirmation email of their order. I got that email almost a month ago. 

    You're useless.
    Hi cathalomurchu

    Very sorry to hear this, If you would like me to look in to this for you please PM me any reference number included in the email you received including your address and details.

    Thanks

    Al


  • Options
    #3
    paulhardman
    Registered Users Posts: 279 ✭✭paulhardman


    They really don't know how to use the phones, was promised a call from the "Loyalty" team at 1000 today, called at 1200 to find out whether anyone was going to call me, its now almost 1400 and I'm still waiting...

    (BTW don't think I'm being unreasonable about a 4-hour wait, I've been waiting for an eFibre installation since 5 DECEMBER)


  • Options
    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    paulhardman wrote: »
    They really don't know how to use the phones, was promised a call from the "Loyalty" team at 1000 today, called at 1200 to find out whether anyone was going to call me, its now almost 1400 and I'm still waiting...

    (BTW don't think I'm being unreasonable about a 4-hour wait, I've been waiting for an eFibre installation since 5 DECEMBER)
    Hi Paul
    I agree and you are not being unreasonable. I will go back and get details from previous PM we can arrange a call back or may be able to help with your issue.
    Tony


  • Options
    #5
    cathalomurchu
    Closed Accounts Posts: 171 ✭✭cathalomurchu


    eircom: Alan wrote: »
    cathalomurchu wrote: »
    It says on your website that you are supposed to call the customer to arrange an installation date for eFibre once they've received the confirmation email of their order. I got that email almost a month ago. 

    You're useless.
    Hi cathalomurchu

    Very sorry to hear this, If you would like me to look in to this for you please PM me any reference number included in the email you received including your address and details.

    Thanks

    Al
    No thanks Alan, I've dealt with yourself twice already and nothing has come from it. 


  • Options
    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    paulhardman wrote: »
    They really don't know how to use the phones, was promised a call from the "Loyalty" team at 1000 today, called at 1200 to find out whether anyone was going to call me, its now almost 1400 and I'm still waiting...

    (BTW don't think I'm being unreasonable about a 4-hour wait, I've been waiting for an eFibre installation since 5 DECEMBER)
    Hi Pau
    This is being investigated at highest level and I hope to be back with some update today.
    Tony


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