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iPhone 5S cannot receive texts from Three customers

  • 18-03-2014 1:46pm
    #1
    Magenta
    Closed Accounts Posts: 2,957 ✭✭✭


    I have an iPhone 5S, my network is Meteor.
    My phone cannot receive texts from any number on Three.
    I receive texts from all other networks just fine.
    I've tried a new SIM, didn't help, tried resetting the phone and setting it up as a new phone, some texts came through as iMessages but some didn't. Restoring it to a backup didn't help either.

    Has anyone experienced this before?


Comments

  • #2
    Zcott
    Registered Users, Registered Users 2 Posts: 3,206 ✭✭✭Zcott


    Truly bizarre. Is it all Three customers you can't receive from? I'd call Meteor.


  • #3
    Magenta
    Closed Accounts Posts: 2,957 ✭✭✭Magenta


    Zcott wrote: »
    Truly bizarre. Is it all Three customers you can't receive from? I'd call Meteor.

    Yep, all Three customers. Meteor gave me a new SIM but it didn't help. Apple suggested wiping to factory settings but it didn't help and now they want me to pay 35 euro for another chat/call session with them :O


  • #4
    dave oc
    Registered Users, Registered Users 2 Posts: 825 ✭✭✭dave oc


    If you are certain its only Three network users then the problem is with Meteor. Ring them and say you've tried a sim swap but it hasn't fixed the issue. It must be something to do with you're account. Did you change networks recently?


  • #5
    Magenta
    Closed Accounts Posts: 2,957 ✭✭✭Magenta


    dave oc wrote: »
    If you are certain its only Three network users then the problem is with Meteor. Ring them and say you've tried a sim swap but it hasn't fixed the issue. It must be something to do with you're account. Did you change networks recently?

    No, been on Meteor since before Xmas so it's been a while now.


  • #6
    dave oc
    Registered Users, Registered Users 2 Posts: 825 ✭✭✭dave oc


    Id say contact meteor so. If there is no known issues with the Meteor network at the moment, it must be an issue with your account. I used to work in the a phone store and heard of this issue a lot. Most times its a issue with that specific account, and depending on the network technical support can look into it and refresh some settings.


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  • #7
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,997 Mod ✭✭✭✭whiterebel


    This happened before to me when I was with Three.
    Couldn't send or received texts or receive calls to/from certain Tesco Mobile numbers. Three swore blue in the face it wasn't them......it was. the account hadn't been "provisioned" properly. Same thing happened then with eMobile. Same rigmarole, 3 denied it was them again, changed something again, and it worked.


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