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do eircom really want me to contact my solicitor , comreg and the radio?

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  • 19-03-2014 1:22pm
    #1
    DaveyIRL
    Registered Users Posts: 4 ✭


    i have had a complaint in place for 4 weeks now and have heard squat from anyone , all the promises someone will call and no one does. a full month my service was down, both broadband and evision and now ive been informed by an agent that ive been misold a prodect that no one else has as the company hasnt officially launched it yet but a sales agent was happy to proceed with this order. call me today or thenext message will be from my solicitor and also comreg. 


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    #2
    TheVandal
    Registered Users Posts: 106 ✭✭TheVandal


    I'm delighted I got away when I did. I cancelled it but they kept on billing me for months after- all of a sudden BAM collection letter. Absolute disgrace of a company.


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    #3
    paulhardman
    Registered Users Posts: 279 ✭✭paulhardman


    Don't waste your time going to Comreg - my complaint to them was acknowledged by Eircom on 29 Jan but is still not resolved.  


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    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    DaveyIRL wrote: »
    i have had a complaint in place for 4 weeks now and have heard squat from anyone , all the promises someone will call and no one does. a full month my service was down, both broadband and evision and now ive been informed by an agent that ive been misold a prodect that no one else has as the company hasnt officially launched it yet but a sales agent was happy to proceed with this order. call me today or thenext message will be from my solicitor and also comreg. 
    Hi DaveyIRL
    You should certainly have had a call before this and our apologies that you have not. Would you mind PMing me with your line no. and a good contact number and we will look into this here.
    Tony


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    #5
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    TheVandal wrote: »
    I'm delighted I got away when I did. I cancelled it but they kept on billing me for months after- all of a sudden BAM collection letter. Absolute disgrace of a company.
    Hi TheVandal
    If you PM us the details here we can have this matter investigated and may be able to help. As a collection letter has already been issued I cannot promise we can change this but we will certainly do our best for you.
    Tony


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    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    paulhardman wrote: »
    Don't waste your time going to Comreg - my complaint to them was acknowledged by Eircom on 29 Jan but is still not resolved.  
    Hi Paul
    again, you should certainly have had a reply before this time. Would you mind PMing me your details and details of issue and I can escalate your case from here. We should be able to get a response and our apologies this has not happened already.
    Tony


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    #7
    TheVandal
    Registered Users Posts: 106 ✭✭TheVandal


    eircom: Tony wrote: »
    TheVandal wrote: »
    I'm delighted I got away when I did. I cancelled it but they kept on billing me for months after- all of a sudden BAM collection letter. Absolute disgrace of a company.
    Hi TheVandal
    If you PM us the details here we can have this matter investigated and may be able to help. As a collection letter has already been issued I cannot promise we can change this but we will certainly do our best for you.
    Tony
    Too late chief- I had to pay it in the end. This is going back ages ago now.


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