Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

emobile contract ended but still getting billed????

Options
  • 19-03-2014 8:11pm
    #1
    Fingers Mcginty
    Registered Users Posts: 2,563 ✭✭✭


    my 18 month contract  finished with you and I gave you one months notice via telephone and email Feb 7th. 
    I get acknowledgment email feb 10th to say my a/c would be cancelled after 30 days.
    My a/c gets debited on March 4th but today i receive an email stating I owe 101.17 and will be debited from my a/c. What the hell is going on?????


Comments

  • Options
    #2
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Fingers Mcginty wrote: »
    my 18 month contract  finished with you and I gave you one months notice via telephone and email Feb 7th. 
    I get acknowledgment email feb 10th to say my a/c would be cancelled after 30 days.
    My a/c gets debited on March 4th but today i receive an email stating I owe 101.17 and will be debited from my a/c. What the hell is going on?????
    Hi Fingers Mcginty,



    Could you PM your mobile number and PIN I will get this checked out.



    Grainne


  • Options
    #3
    Fingers Mcginty
    Registered Users Posts: 2,563 ✭✭✭Fingers Mcginty


    eMobile: Grainne wrote: »
    Hi Fingers Mcginty,



    Could you PM your mobile number and PIN I will get this checked out.



    Grainne
    done


  • Options
    #4
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Fingers Mcginty wrote: »
    eMobile: Grainne wrote: »
    Hi Fingers Mcginty,



    Could you PM your mobile number and PIN I will get this checked out.



    Grainne
      done
    Thanks,

    I will get back to you shortly.

    Grainne


Advertisement