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BOI: Visa Debit Security Text

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  • 20-03-2014 4:00pm
    #1
    Somnus
    Registered Users Posts: 2,345 ✭✭✭


    Hi, I received a text this afternoon asking me to contacy Bank of Ireland Visa Debit Security on the number +35314885466 and to quote a reference number.

    I'm wary of a scam so just wondering is this a legitimate message and help number?

    Thanks

    Ciarán


Comments

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    #2
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    [font=Verdana, sans-serif]Hi Ciarán[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thank you for contacting us here on Boards. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]This is indeed a valid Bank of Ireland contact number. This will place you in touch with our Visa Debit Card Security Team.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Our Security Team will monitor transactions on an on-going basis on customers Visa Debit Cards.  If they are wary of a particular transaction, they may try to make contact to verify the validity of the transaction.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We would ask you to make contact with them at your earliest convenience. We totally understand your need to verify this with us, the security of your account is very important to us also.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]If you need any further help, please let us know. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks[/font]

    [font=Verdana, sans-serif]Alison[/font]


  • Options
    #3
    Somnus
    Registered Users Posts: 2,345 ✭✭✭Somnus


    Bank of Ireland: Alison wrote: »
    [font=Verdana, sans-serif]Hi Ciarán[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thank you for contacting us here on Boards. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]This is indeed a valid Bank of Ireland contact number. This will place you in touch with our Visa Debit Card Security Team.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Our Security Team will monitor transactions on an on-going basis on customers Visa Debit Cards.  If they are wary of a particular transaction, they may try to make contact to verify the validity of the transaction.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We would ask you to make contact with them at your earliest convenience. We totally understand your need to verify this with us, the security of your account is very important to us also.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]If you need any further help, please let us know. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks[/font]

    [font=Verdana, sans-serif]Alison[/font]
    That's great, I called and got the issue resolved.

    Thank you!


  • Options
    #4
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    That's great news Ciarán. 

    Thanks very much for letting us know. If we can help again, please ask. 

    Alison


  • Options
    #5
    Josie123
    Registered Users Posts: 2 ✭Josie123


    Hello! 

    I got a text last night from the Ireland Visa Debit Security, to confirm my latest transactions, from this number +353861800531
    I was just wondering if this is a real number or not? 

    Thank you!


  • Options
    #6
    Bank of Ireland: Sharon
    Closed Accounts Posts: 315 ✭✭Bank of Ireland: Sharon


    Hi Josie123,

    Thanks for getting in touch. 

    From time to time, our Card Security Team may contact customers via text message to confirm transactions which have been flagged on their account. Please note, we will only ask you to reply with Yes or No and will never ask you in the text to provide any personal account or password information. 

    If you are concerned about the text message you received, you can contact our Fraud Team directly on 00353 1 4885466 and a representative will be happy to help. 

    Thanks,

    Sharon


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  • Options
    #7
    the_galway_fry
    Registered Users Posts: 275 ✭✭the_galway_fry


    what is the normal waiting time for a response from the team?
    reccieved email and text notifications last thursday but have not had any reply yet


  • Options
    #8
    Josie123
    Registered Users Posts: 2 ✭Josie123


    Hi,

    Okays that's perfect! The message only required a 'Yes' or 'No' answer from me, so that's good news!


    Thank you so much for taking your time!
    Hope you have a great day! 


  • Options
    #9
    Bank of Ireland: Sharon
    Closed Accounts Posts: 315 ✭✭Bank of Ireland: Sharon


    the_galway_fry wrote: »
    what is the normal waiting time for a response from the team?
    reccieved email and text notifications last thursday but have not had any reply yet
    Hi the_galway_fry, 

    Thank for getting in touch with us here on Boards. 

    Please be assured each case is investigated in full and our Card Security Team will be in contact with you as soon as possible. 

    Thanks, 

    Sharon


  • Options
    #10
    the_galway_fry
    Registered Users Posts: 275 ✭✭the_galway_fry


    Bank of Ireland: Sharon wrote: »
    the_galway_fry wrote: »
    what is the normal waiting time for a response from the team?
    reccieved email and text notifications last thursday but have not had any reply yet
    Hi the_galway_fry, 

    Thank for getting in touch with us here on Boards. 

    Please be assured each case is investigated in full and our Card Security Team will be in contact with you as soon as possible. 

    Thanks, 

    Sharon
    thanks sharon,
    6 weeks on and still no contact from your bank, i presume i should follow your lead and forget about it ?


  • Options
    #11
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    the_galway_fry wrote: »
    Bank of Ireland: Sharon wrote: »
    the_galway_fry wrote: »
    what is the normal waiting time for a response from the team?
    reccieved email and text notifications last thursday but have not had any reply yet
    Hi the_galway_fry, 

    Thank for getting in touch with us here on Boards. 

    Please be assured each case is investigated in full and our Card Security Team will be in contact with you as soon as possible. 

    Thanks, 

    Sharon
    thanks sharon,
    6 weeks on and still no contact from your bank, i presume i should follow your lead and forget about it ?
    the_galway_fry wrote: »
    Bank of Ireland: Sharon wrote: »
    the_galway_fry wrote: »
    what is the normal waiting time for a response from the team?
    reccieved email and text notifications last thursday but have not had any reply yet
    Hi the_galway_fry, 

    Thank for getting in touch with us here on Boards. 

    Please be assured each case is investigated in full and our Card Security Team will be in contact with you as soon as possible. 

    Thanks, 

    Sharon
    thanks sharon,
    6 weeks on and still no contact from your bank, i presume i should follow your lead and forget about it ?
    Hi,

    So sorry you have yet to hear back from our fraud department, could you please DM your details and I will arrange a call to you, click on the link below my name to send me a private message. 

    Thanks, 
    Evie 


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