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Ref : Home Broadband

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  • 20-03-2014 5:45pm
    #1
    20 Times 20 Times
    Registered Users Posts: 6,220 ✭✭✭


    Hi there ,

    I am hoping that someone can help me. I recently received notice from my Landlord that they will be moving back into their apartment  which means I have to move out.

    I a hoping someone from eircom can facilitate my request to cancel this account and I can pay any out standing bill . Now the reason I am asking here rather than customer care is that apparently customer care are telling me that I am under contract. I have denied this and I am hoping a rep here can help me.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Little Pea wrote: »
    Hi there ,

    I am hoping that someone can help me. I recently received notice from my Landlord that they will be moving back into their apartment  which means I have to move out.

    I a hoping someone from eircom can facilitate my request to cancel this account and I can pay any out standing bill . Now the reason I am asking here rather than customer care is that apparently customer care are telling me that I am under contract. I have denied this and I am hoping a rep here can help me.

    Hi Little Pea

    A contract of 12 months exists with all accounts with eircom. This is advised under the terms & conditions of service and I'm afraid I will be unable to make exceptions. I can advise that if you open the account up at another address you will not be charged a cancellation fee.

    All cancellation requests must go through the dedicated channel which is the cancellations team on free phone 1901 (options 4 then 3).

    Thanks
    Al


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