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eFibre - possible intermittent sync fault

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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eddiem74 wrote: »
    Per this thread http://www.boards.ie/vbulletin/showpost.php?p=89351923&postcount=221 in the broadband forum it has been suggested I have an intermittent sync issue on my line.

    Attached is a snapshot of what my logs showed this morning.

    Hi eddiem74

    It does look like you have intermittent sync and this usually indicates and issue which would need to be logged with eircom technical support. As you have bridge mode set up this may also be contributing and unfortunately eircom do not support bridge mode or issues created by bridge mode.

    It's best to contact technical support on free phone 1901 (enter number then choose options 3 then 2 when prompted) or on 1890260260.

    Technical support can also be contacted through webchat now at www.eircom.net/about/contact

    Thanks

    Al


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    #3
    eddiem74
    Registered Users Posts: 2,027 ✭✭✭eddiem74


    eircom: Alan wrote: »
    eddiem74 wrote: »
    Per this thread http://www.boards.ie/vbulletin/showpost.php?p=89351923&postcount=221 in the broadband forum it has been suggested I have an intermittent sync issue on my line.

    Attached is a snapshot of what my logs showed this morning.

    Hi eddiem74

    It does look like you have intermittent sync and this usually indicates and issue which would need to be logged with eircom technical support. As you have bridge mode set up this may also be contributing and unfortunately eircom do not support bridge mode or issues created by bridge mode.

    It's best to contact technical support on free phone 1901 (enter number then choose options 3 then 2 when prompted) or on 1890260260.

    Technical support can also be contacted through webchat now at www.eircom.net/about/contact

    Thanks

    Al
    I contacted the chat team and they can see errors on the line so have escalated to local engineer to investigate in the coming days. Thanks!


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eddiem74 wrote: »
    eircom: Alan wrote: »
    eddiem74 wrote: »
    Per this thread http://www.boards.ie/vbulletin/showpost.php?p=89351923&postcount=221 in the broadband forum it has been suggested I have an intermittent sync issue on my line.

    Attached is a snapshot of what my logs showed this morning.

    Hi eddiem74

    It does look like you have intermittent sync and this usually indicates and issue which would need to be logged with eircom technical support. As you have bridge mode set up this may also be contributing and unfortunately eircom do not support bridge mode or issues created by bridge mode.

    It's best to contact technical support on free phone 1901 (enter number then choose options 3 then 2 when prompted) or on 1890260260.

    Technical support can also be contacted through webchat now at www.eircom.net/about/contact

    Thanks

    Al
    I contacted the chat team and they can see errors on the line so have escalated to local engineer to investigate in the coming days. Thanks!
    That's good eddiem74

    Hope it's resolved soon

    Al


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