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Play.com error at checkout

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  • 22-03-2014 7:35pm
    #1
    MrSpud
    Registered Users Posts: 10 ✭


    Hey, is everyone else having trouble purchasing from play.com? I've tried different accounts/cards/browsers/computers ad always get the same error......and their customer services is horrible.


Comments

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    #2
    Bepolite
    Closed Accounts Posts: 2,737 ✭✭✭Bepolite


    Why keep buying from them then?


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    #3
    MrSpud
    Registered Users Posts: 10 ✭MrSpud


    There was a few items in the basket and after checking around everything was cheapest there. I have also been using the site for years without these issues.


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    #4
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    What's the error message?


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    #5
    indiewindy
    Registered Users Posts: 1,425 ✭✭✭indiewindy


    Is it an issue with the currency you are selecting. They wont let you pay in sterliing if you are outside the U.K


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    #6
    MrSpud
    Registered Users Posts: 10 ✭MrSpud


    Nope, it is not a currency thing and from what I have tried it is not my account, network settings, browser, payment card. Was wondering if it was an Ireland thing and everyone was the same.

    The error is:

    Oh no...something's gone wrong

    We can't seem to process your request.

    We can take you back to the homepage or choose a menu item form the main navigation above.

    Alternatively you can contact Customercare@play.com who will also be able to help


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    #7
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Then try the contact email. You'd never know, they might have an explanation.


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    #8
    MrSpud
    Registered Users Posts: 10 ✭MrSpud


    Hi Srameen, I have been at them for 3 weeks and they have been awful. This was a last resort before reluctantly closing the account.


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