Bad iphone repair in Galway

dbyrnegaillimh

Hi everyone, long time lurker, first time poster!
My problem is that I got an iphone with a charging problem fixed in a repair shop in Galway city. I had heard a few rumours that things could get 'dodgey' with these repairs so I kept receipt etc. The charging problem (not charging) came back 4-5 days after the repair. I went back to the shop and was told I would need to pay another €35 to get it 'properly fixed' I asked what the initial €40 had been for and was told that these things happen. I was told that there was a guarantee with the repair but this was a different repair. It bloody well obviously wasn't!! They had the phone for 3 days, how did they not spot this in the first place. I think I'm being taken for a fool, I have the phone, does anyone have any advice?
please and thanks in advance
Dec

boardzz

I'm fairly certain I know the shop you are talking about. Cowboys.

Small claims court?

ben.schlomo

You want here: http://www.boards.ie/vbulletin/forumdisplay.php?f=580

pleasant Co.

Thread moved from Galway City, you'll get better feedback here.

Sam Mac

Go back in and demand a refund. They did not provide the service you paid for. Obviously the repair should be permanent - certainly more than a few days!

If they refuse, bring the b@stards to the small claims court.

I know its 'only' €40, but thats not the point. Show them you won't be taken for a fool, or screwed over.

Mint Aero

oops thought I was in AH

dbyrnegaillimh

Heading in today at lunch. Going to look to get them to complete the repair without them charging me extra! Failing that, I'll look for my money back. Will post to let people know what happens.
Apologies to the mods about the scatter gun approach to my posts, I'll keep it in line from now on

ZENER

Would you have a go at fixing it yourself perhaps ?

Lot's of detailed guides here.

Ken

keyboard_cat

Was the place <SNIP> by any chance?
i had a similar issue where i wanted them to fix the charger port on the phone in which they managed to break the microphone in the phone. then they told me i would have to pay to fix it because they didnt break it it was corrosion that broke it. ended up paying a reduced amount after arguing with the manager. had to open up my phone a few month later to fix the headphone jack myself and noticed a good portion of screws were missing too

dbyrnegaillimh

ZENER wrote: »

Would you have a go at fixing it yourself perhaps ?

Lot's of detailed guides here.

Ken

Large hands and previous experience trying an ipod screen has taught me lessons, cheers though

dbyrnegaillimh

keyboard_cat wrote: »

Was the place <SNIP> by any chance?
i had a similar issue where i wanted them to fix the charger port on the phone in which they managed to break the microphone in the phone. then they told me i would have to pay to fix it because they didnt break it it was corrosion that broke it. ended up paying a reduced amount after arguing with the manager. had to open up my phone a few month later to fix the headphone jack myself and noticed a good portion of screws were missing too

Bingo.

dbyrnegaillimh

Here is my story. Went into Meteor shop and a Carphone shop, was fishing for an upgrade, no luck. One guy laughed at my story and the other girl pretty much finished my story for me, said it was pretty standard story. Both shops said to try the Nokia place. Long story short, I went in to the Nokia care place in the same shopping centre as the original crowd. They charged me €45, advised me that doing DIY repairs on phones was a bad idea (I kept quiet about the other repair on advice from Meteor lad)
iPhone is charging away here beside me, so far so good! As for the other crowd that tried to pull the fast one, the staff in both shops just said forget about it unless you bring a claim in small claims, so I'm going to do that. What's the success rate of the Small Claims Court does anyone know?

Sam Mac

dbyrnegaillimh wrote: »

Here is my story. Went into Meteor shop and a Carphone shop, was fishing for an upgrade, no luck. One guy laughed at my story and the other girl pretty much finished my story for me, said it was pretty standard story. Both shops said to try the Nokia place. Long story short, I went in to the Nokia care place in the same shopping centre as the original crowd. They charged me €45, advised me that doing DIY repairs on phones was a bad idea (I kept quiet about the other repair on advice from Meteor lad)
iPhone is charging away here beside me, so far so good! As for the other crowd that tried to pull the fast one, the staff in both shops just said forget about it unless you bring a claim in small claims, so I'm going to do that. What's the success rate of the Small Claims Court does anyone know?

Glad to hear its been sorted. Good choice bringing them to small claims. I have heard the success rates are quite good. For a case like this its a no brainer. They didn't repair your phone properly, you are due a refund.

Good luck and let us know how it goes!

dudara

Did you contact them about the bad repair and give them a chance to address the issue?

Before taking a SCC case, it's advisable to show how you took steps to work through the issue.