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Red internet light - new customer

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  • 25-03-2014 11:51pm
    #1
    denkel123
    Registered Users Posts: 4 ✭


    Hi,


    I am a new eircom customer. I had to get a phone lines installed because my house was newly built. The phone line was installed 2 weeks ago and my landline phone is working since the day the phone line was installed. I just received the modem and plugged it in and there is a red light on the internet light. The rest of the lights are green. 


    Please help!!


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    #2
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    denkel123 wrote: »
    Hi,


    I am a new eircom customer. I had to get a phone lines installed because my house was newly built. The phone line was installed 2 weeks ago and my landline phone is working since the day the phone line was installed. I just received the modem and plugged it in and there is a red light on the internet light. The rest of the lights are green. 


    Please help!!
    Assuming your DSL light is solid green, it sounds like an authentication issue.
    Your broadband is set up on your line in the exchange but your account on Eircoms system isn't full activated.


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    denkel123 wrote: »
    Hi,


    I am a new eircom customer. I had to get a phone lines installed because my house was newly built. The phone line was installed 2 weeks ago and my landline phone is working since the day the phone line was installed. I just received the modem and plugged it in and there is a red light on the internet light. The rest of the lights are green. 


    Please help!!

    [font=Times New Roman","serif]
    If you would like to PM me your landline and account number I will look in to this for you.

    * Thanks kaizersoze that sounds quite plausible.

    Thanks

    Al[/font]
    [font=Times New Roman","serif] [/font]


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