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Credit Card replacement

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  • 26-03-2014 10:32am
    #1
    Asbury Park
    Registered Users Posts: 116 ✭✭


    I had to order a replacement credit card after my wallet was lost and called the appropriate number on Sunday March 16, putting the arrangements in place.  It's now Wednesday 26 and still no replacement credir card.  I really don't find this acceptable, especially as I've already received my replacement decit card, which was ordered in-branch 48 hours after I reported my credit card. Thanks!


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    #2
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Hi Asbury Park,

    Thank you for contacting us here on Boards.
     
    We are very sorry to hear that you haven’t received your credit card yet. A replacement Credit Card normally takes 3-5 working days to arrive by post.
     
    Please contact Credit Card Services directly and a representative will be happy to look into this for you.
     
    The numbers for Credit Card Services are as follows:

    Republic of Ireland: 0818 251 251
    Great Britain/ Northern Ireland: 0845 309 8099
    Outside these locations: +353 567 757 747


    Opening hours are:
    Monday-Friday: 8:00am - 8:00pm
    Saturday: 8:00am - 6:00pm
    Sunday & Bank Holidays: 10:00am - 5:00pm
     
    If you need any further help, please do not hesitate to contact us here again.
     

    Thanks

    Nicola


  • Options
    #3
    Asbury Park
    Registered Users Posts: 116 ✭✭Asbury Park


    Bank of Ireland: Nicola wrote: »
    Hi Asbury Park,

    Thank you for contacting us here on Boards.
     
    We are very sorry to hear that you haven’t received your credit card yet. A replacement Credit Card normally takes 3-5 working days to arrive by post.
     
    Please contact Credit Card Services directly and a representative will be happy to look into this for you.
     
    The numbers for Credit Card Services are as follows:

    Republic of Ireland: 0818 251 251
    Great Britain/ Northern Ireland: 0845 309 8099
    Outside these locations: +353 567 757 747


    Opening hours are:
    Monday-Friday: 8:00am - 8:00pm
    Saturday: 8:00am - 6:00pm
    Sunday & Bank Holidays: 10:00am - 5:00pm
     
    If you need any further help, please do not hesitate to contact us here again.
     

    Thanks

    Nicola
    Thanks Nicola,
    I rang Credit Card Services and the replacement card is on the way.  Disappointed that my initial request wasn't handled properly, especially as the customer agent I spoke to even went so far as to generate a new card number, but apologies accepted. 


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