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Update on broadband activation

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  • 26-03-2014 2:31pm
    #1
    Xander
    Registered Users Posts: 33 ✭


    Hey

    I've taken over my brother's unused contract with eircom as there was nine months left, and I needed a line as I bought a house.
    The house move went without a hitch, line up and running quite quickly for phone, ordered Thursday 6th, in on Monday 10th.

    Broadband however, was meant to be installed by 24th but nothing seems to be done. I initially thought it would be the 21st, as that was 10 working days from the order, but with home moves it's 10 days from the line activation, which I wasn't told at the time.

    Each time I phone in the person I talk to says it will probably be that day, but today I was told Monday (31st). I know that's not a huge wait for most, but I work from home and I need broadband to connect to my work VPN. At the moment I'm paying for a 3G service to cover while I wait, but it's not ideal.

    Is there any way this could be escalated? If I could even know that this is being looked at. Each time I get the same information, or lack thereof.

    I wouldn't really mind, but it means that I'm either going to be paying for a 3G service to work from home or travelling 2 hours a day to work. (Here endeth the whine)

    Thanks!


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Xander wrote: »
    Hey

    I've taken over my brother's unused contract with eircom as there was nine months left, and I needed a line as I bought a house.
    The house move went without a hitch, line up and running quite quickly for phone, ordered Thursday 6th, in on Monday 10th.

    Broadband however, was meant to be installed by 24th but nothing seems to be done. I initially thought it would be the 21st, as that was 10 working days from the order, but with home moves it's 10 days from the line activation, which I wasn't told at the time.

    Each time I phone in the person I talk to says it will probably be that day, but today I was told Monday (31st). I know that's not a huge wait for most, but I work from home and I need broadband to connect to my work VPN. At the moment I'm paying for a 3G service to cover while I wait, but it's not ideal.

    Is there any way this could be escalated? If I could even know that this is being looked at. Each time I get the same information, or lack thereof.

    I wouldn't really mind, but it means that I'm either going to be paying for a 3G service to work from home or travelling 2 hours a day to work. (Here endeth the whine)

    Thanks!
    Hi Xander

    Please PM me the order or account number and I will look in to this for you.

    Thanks
    Al


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