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Cancelling an existing line

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  • 28-03-2014 10:53am
    #1
    Helmet
    Registered Users Posts: 501 ✭✭✭


    I moved into my new home a month ago, the previous owners have contacted Eircom requesting that they cancel their existing account at the address.
    I can't organise our landline/broadband until this existing line has been cancelled.
    It's a month later and I'm still waiting, this has led to huge expense on the family's behalf regarding use of mobile phones and data packages.

    Can I please get this expedited. I'm getting extremely frustrated and my next port of call is with comreg.


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    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Helmet wrote: »
    I moved into my new home a month ago, the previous owners have contacted Eircom requesting that they cancel their existing account at the address.
    I can't organise our landline/broadband until this existing line has been cancelled.
    It's a month later and I'm still waiting, this has led to huge expense on the family's behalf regarding use of mobile phones and data packages.

    Can I please get this expedited. I'm getting extremely frustrated and my next port of call is with comreg.

    Hi Helmet

    A 30 day notice period in advance must be given to eircom for cancellations. There is an exception where the service can be cancelled right away if the customer agrees to a settling amount of one months rental for the line ( €25.78 ) and broadband ( €25.39 ) for failure or to provide a 30 day notice.

    Have you any reference number for the said account? I can check the progress with this cancellation if you want.

    Thanks

    Al


  • Options
    #3
    Helmet
    Registered Users Posts: 501 ✭✭✭Helmet


    eircom: Alan wrote: »
    Helmet wrote: »
    I moved into my new home a month ago, the previous owners have contacted Eircom requesting that they cancel their existing account at the address.
    I can't organise our landline/broadband until this existing line has been cancelled.
    It's a month later and I'm still waiting, this has led to huge expense on the family's behalf regarding use of mobile phones and data packages.

    Can I please get this expedited. I'm getting extremely frustrated and my next port of call is with comreg.

    Hi Helmet

    A 30 day notice period in advance must be given to eircom for cancellations. There is an exception where the service can be cancelled right away if the customer agrees to a settling amount of one months rental for the line ( €25.78 ) and broadband ( €25.39 ) for failure or to provide a 30 day notice.

    Have you any reference number for the said account? I can check the progress with this cancellation if you want.

    Thanks

    Al
    Can you check just using the address?


  • Options
    #4
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Helmet wrote: »
    eircom: Alan wrote: »
    Helmet wrote: »
    I moved into my new home a month ago, the previous owners have contacted Eircom requesting that they cancel their existing account at the address.
    I can't organise our landline/broadband until this existing line has been cancelled.
    It's a month later and I'm still waiting, this has led to huge expense on the family's behalf regarding use of mobile phones and data packages.

    Can I please get this expedited. I'm getting extremely frustrated and my next port of call is with comreg.

    Hi Helmet

    A 30 day notice period in advance must be given to eircom for cancellations. There is an exception where the service can be cancelled right away if the customer agrees to a settling amount of one months rental for the line ( €25.78 ) and broadband ( €25.39 ) for failure or to provide a 30 day notice.

    Have you any reference number for the said account? I can check the progress with this cancellation if you want.

    Thanks

    Al
    Can you check just using the address?
    Hi Helmet

    I might be able to to check with the address, please PM it to me and I'll look in to this for you.

    Thanks
    Al


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