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Faulty Laptop - No Receipt

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  • 29-03-2014 4:01pm
    #1
    Hollister11
    Closed Accounts Posts: 5,482 ✭✭✭


    I bought a laptop for Christmas in power city for 429euro. It was working OK and for the past few weeks hasn't connected to wireless. I need it for study and cant rely on my phone. Everything else in the house connects.
    I have no receipt is there anything i can do.


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    #2
    the_syco
    Registered Users Posts: 37,302 ✭✭✭✭the_syco


    From a consumer point of view; did you pay cash or credit card? Since it's three months old, it'd probably be sent off to repair, so ensure you back up everything before bringing it back, as most repair companies will reinstall Windows first, to ensure the problem was not caused by software the customer installed.

    From a tech point of view; what model laptop is it? Do you need to manually turn the wireless on? Have you installed any software prior to it stopping working?


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    #3
    aidan_walsh
    Closed Accounts Posts: 17,208 ✭✭✭✭aidan_walsh


    Does it connect to any other Wifi hotspots? Was anything changed on the Wifi router before it stopped connecting (new password, change of Wifi name or encryption type)?


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    #4
    eildar
    Registered Users Posts: 71 ✭✭eildar


    Hollister11 wrote: »
    I bought a laptop for Christmas in power city for 429euro. It was working OK and for the past few weeks hasn't connected to wireless. I need it for study and cant rely on my phone. Everything else in the house connects.
    I have no receipt is there anything i can do.


    Powercity always take a name and address etc. I had a problem with a tablet and couldn't find the receipt but because they had a record on system they replaced the tablet no problem.


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    #5
    Hollister11
    Closed Accounts Posts: 5,482 ✭✭✭Hollister11


    Than for the replys, it's a toshiba C50-d
    I hope they take it back. I'd be more inclined to take a credit note and get a different laptop. I can't wait for a repair


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    #6
    L1011
    Registered Users Posts: 69,059 ✭✭✭✭L1011


    Power City almost always attempt a repair first (as is their right). In this case, when it could be a driver issue or a loose cable to the antenna they definitely will.


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    #7
    Prenderb
    Registered Users Posts: 1,560 ✭✭✭Prenderb


    Have you done a troubleshoot yourself before you start bringing it back? I helped someone last year with a similar problem and it turned out that they'd (or a child had) just turned off the wifi on the laptop...


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    #8
    the_syco
    Registered Users Posts: 37,302 ✭✭✭✭the_syco


    Fatest way; back up all of your stuff to an external harddrive, DVDs, etc.

    Then do the following (got it from another website);
    Press and hold the 0 (zero) key on your keyboard and then press the computers power switch. When the computer turns on, the Toshiba HDD Recovery Utility screen will appear

    may also if its in bootable condition work by pressing f8 at startup then repair my pc then factory recover option
    If it works, you'll have a working laptop straight away.


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