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ATM card replacement

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  • 31-03-2014 11:11am
    #1
    Dublinflyer
    Registered Users Posts: 598 ✭✭✭


    Why is it that my ATM card, that belongs to BoI, stops working and I have to pay €8 replacement fee on top of the new current account fees so I can still give them business. I really am annoyed by that, I can understand the charge if I lost the card but not for something that has gone faulty.  


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    #2
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Hi Dublinflyer, 

    Many thanks for posting. 
     
    If your card was not working when first received, you would not be charged for a replacement. 

    If an ATM card is damaged due to wear and tear, you would be liable for the €8 replacement fee.

    Thanks

    Billy


  • Options
    #3
    Dublinflyer
    Registered Users Posts: 598 ✭✭✭Dublinflyer


    Bank of Ireland: Billy wrote: »
    Hi Dublinflyer, 

    Many thanks for posting. 
     
    If your card was not working when first received, you would not be charged for a replacement. 

    If an ATM card is damaged due to wear and tear, you would be liable for the €8 replacement fee.

    Thanks

    Billy
    But the fault is not a result of wear and tear, the mag strip has lost it's information. Mag strip is only used in ATM transactions.  


  • Options
    #4
    Bank of Ireland: Billy
    Closed Accounts Posts: 1,066 ✭✭✭Bank of Ireland: Billy


    Dublinflyer wrote: »
    Bank of Ireland: Billy wrote: »
    Hi Dublinflyer, 

    Many thanks for posting. 
     
    If your card was not working when first received, you would not be charged for a replacement. 

    If an ATM card is damaged due to wear and tear, you would be liable for the €8 replacement fee.

    Thanks

    Billy
    But the fault is not a result of wear and tear, the mag strip has lost it's information. Mag strip is only used in ATM transactions.  
    Hi Dublinflyer, 

    The information on a magnetic strip can become corrupt if the card is stored next to other cards. If you feel you should not have been charged for a replacement card, please call your branch and a representative will look into this for you. You can find a full list of branch contact numbers here

    Thanks

    Billy


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