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Bill error

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  • 31-03-2014 4:17pm
    #1
    littlecbear
    Registered Users Posts: 109 ✭✭


    Hi Eircom

    I renewed my contract in January online. I was quoted a price of 35 per month for 6 months and then 50 thereafter.

    No discount was applied and after two unanswered emails and a lengthy call speaking to two customer advisor last month, I was advised that my March bill would contain a credit of 30 Euro for the two incorrect bills (January and February), and that it would also be charged at the discounted rate, effectively giving me a bill of 5 Euro. I was told that the following 5 months would then be at the reduced rate of 35 Euro per month.

    I received my bill on Friday and none of this was done . Could you help please?

    Many thanks


Comments

  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    littlecbear wrote: »
    Hi Eircom

    I renewed  my contract in January  online. I was quoted a price of 35 per month for 6 months and then 50 thereafter.

    No discount was applied and after two unanswered emails and a lengthy call speaking to two customer advisor last month, I was advised that my March bill would contain a credit of 30 Euro for the two incorrect bills (January and February), and that it would also be charged at the discounted rate, effectively giving me a bill of 5 Euro. I was told  that the following 5 months would then be at the reduced rate of 35 Euro per month.

    I received my bill on Friday and none of this was done . Could you help please?

    Many thanks
    Hi littlecbear

    I'm sorry to hear this, I would be happy to help if you would like to PM me your landline number and eircom account number please.

    Thanks
    Al


  • Options
    #3
    littlecbear
    Registered Users Posts: 109 ✭✭littlecbear


    Alan pm sent two days ago. Any update?


  • Options
    #4
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    littlecbear wrote: »
    Hi Eircom

    I renewed  my contract in January  online. I was quoted a price of 35 per month for 6 months and then 50 thereafter.

    No discount was applied and after two unanswered emails and a lengthy call speaking to two customer advisor last month, I was advised that my March bill would contain a credit of 30 Euro for the two incorrect bills (January and February), and that it would also be charged at the discounted rate, effectively giving me a bill of 5 Euro. I was told  that the following 5 months would then be at the reduced rate of 35 Euro per month.

    I received my bill on Friday and none of this was done . Could you help please?

    Many thanks
    Hi littlecbear,

    I am sorry to hear this. Can you please send me a PM with the Account number and I will follow this up for you,

    thanks
    Colm


  • Options
    #5
    littlecbear
    Registered Users Posts: 109 ✭✭littlecbear


    eircom: Colm wrote: »
    Hi littlecbear,

    I am sorry to hear this. Can you please send me a PM with the Account number and I will follow this up for you,

    thanks
    Colm

    Colm I already sent the pm with all my details to Alan as per his post above. For your convenience I will send again to you now.


  • Options
    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    littlecbear wrote: »
    eircom: Colm wrote: »
    Hi littlecbear,

    I am sorry to hear this. Can you please send me a PM with the Account number and I will follow this up for you,

    thanks
    Colm

    Colm I already sent the pm with all my details to Alan as per his post above. For your convenience I will send again to you now.
    Thanks littlecbear, we are looking into this today and will be back to you with response.
    Tony


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  • Options
    #7
    Mantis Toboggan
    Registered Users Posts: 18,002 ✭✭✭✭Mantis Toboggan


    I've had the exact same problem.
    Was quoted the same and then charged a higher once they had signed me up to an 18 month contract.

    Rang Eircom 2 weeks ago with the problem and was told they would get back to me in 2-3 days but I've heard nothing since.

    Free Palestine 🇵🇸



  • Options
    #8
    littlecbear
    Registered Users Posts: 109 ✭✭littlecbear


    littlecbear wrote: »
    Colm I already sent the pm with all my details to Alan as per his post above. For your convenience I will send again to you now.

    Hi Colm

    I got your pm but I am not satisfied with the response I received.

    Firstly, I DID do this change online. I also got an email confirmation afterwards. I logged into myeircom checked my package and chose to change my package. It gave me a few different product options and when completing the online form the terms said I was being put into a new contract, as at the time I was out of contract.

    So, the 30 Euro credit you refer to will correct two of my three incorrect bills but still leaves me being owed an additional 15 for the last incorrect bill plus the correct discount to be applies going forward.
    If you check my account notes from the phone calls or listen to the calls you can verify that the advisor told me she would fix this, plus as I mentioned I have email confirmation.

    Please help me to resolve this before my new bill is issued.

    Many thanks

    C


  • Options
    #9
    Mantis Toboggan
    Registered Users Posts: 18,002 ✭✭✭✭Mantis Toboggan


    Buddy Holly wrote: »
    I've had the exact same problem.
    Was quoted the same and then charged a higher once they had signed me up to an 18 month contract.

    Rang Eircom 2 weeks ago with the problem and was told they would get back to me in 2-3 days but I've heard nothing since.

    Can any of yiu guys help me with this?

    Free Palestine 🇵🇸



  • Options
    #10
    littlecbear
    Registered Users Posts: 109 ✭✭littlecbear


    Buddy Holly wrote: »
    Can any of yiu guys help me with this?

    Probably best to start your own thread. Hope you get it sorted.


  • Options
    #11
    Rubberchikken
    Registered Users Posts: 5,083 ✭✭✭Rubberchikken


    While they mean well posters are just being shipped from pillar to post.
    Poor quality service imo


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  • Options
    #12
    littlecbear
    Registered Users Posts: 109 ✭✭littlecbear


    Colm/Team

    Have you read my response above? Don't want my post to slip through the net.

    Thank you


  • Options
    #13
    eircom: Colm
    Closed Accounts Posts: 242 ✭✭eircom: Colm


    littlecbear wrote: »
    littlecbear wrote: »
    Colm I already sent the pm with all my details to Alan as per his  post above. For your convenience I will send again to you now.

    Hi Colm

    I got your pm but I am not satisfied with the response I received.

    Firstly, I DID do this change online. I also got an email confirmation afterwards. I logged into myeircom checked my package and chose to change my package. It gave me a few different product options and when completing the online form the terms said I was being put into a new contract, as at the time I was out of contract.

    So, the 30 Euro credit you refer to will correct two of my three incorrect bills but still leaves me being owed an additional 15 for the last incorrect bill plus the correct discount to be applies going forward.
    If you check my account notes from the phone calls or listen to the calls you can verify that the advisor told me she would fix this, plus as I mentioned I have email confirmation.

    Please help me to resolve this before my new bill is issued.

    Many thanks

    C
    Hi littlecbear,

    OK, I was not aware of that option but will look into this some more for you. I will send you a PM with an email address. Would it be possible to forward the confirmation email to that and I will follow this up for you,

    thanks
    Colm


  • Options
    #14
    littlecbear
    Registered Users Posts: 109 ✭✭littlecbear


    eircom: Colm wrote: »
    littlecbear wrote: »
    littlecbear wrote: »
    Colm I already sent the pm with all my details to Alan as per his  post above. For your convenience I will send again to you now.

    Hi Colm

    I got your pm but I am not satisfied with the response I received.

    Firstly, I DID do this change online. I also got an email confirmation afterwards. I logged into myeircom checked my package and chose to change my package. It gave me a few different product options and when completing the online form the terms said I was being put into a new contract, as at the time I was out of contract.

    So, the 30 Euro credit you refer to will correct two of my three incorrect bills but still leaves me being owed an additional 15 for the last incorrect bill plus the correct discount to be applies going forward.
    If you check my account notes from the phone calls or listen to the calls you can verify that the advisor told me she would fix this, plus as I mentioned I have email confirmation.

    Please help me to resolve this before my new bill is issued.

    Many thanks

    C
    Hi littlecbear,

    OK, I was not aware of that option but will look into this some more for you. I will send you a PM with an email address. Would it be possible to forward the confirmation email to that and I will follow this up for you,

    thanks
    Colm
    Hi Colm


    I replied to your PM confirming that I had sent the email you requested. That was on last Wednesday. Any update on this yet? This seems to me like a simple issue which is now going on for 2 months. I hope you can understand my frustration.

    Thanks
    Claire


  • Options
    #15
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    littlecbear wrote: »
    eircom: Colm wrote: »
    littlecbear wrote: »
    littlecbear wrote: »
    Colm I already sent the pm with all my details to Alan as per his  post above. For your convenience I will send again to you now.

    Hi Colm

    I got your pm but I am not satisfied with the response I received.

    Firstly, I DID do this change online. I also got an email confirmation afterwards. I logged into myeircom checked my package and chose to change my package. It gave me a few different product options and when completing the online form the terms said I was being put into a new contract, as at the time I was out of contract.

    So, the 30 Euro credit you refer to will correct two of my three incorrect bills but still leaves me being owed an additional 15 for the last incorrect bill plus the correct discount to be applies going forward.
    If you check my account notes from the phone calls or listen to the calls you can verify that the advisor told me she would fix this, plus as I mentioned I have email confirmation.

    Please help me to resolve this before my new bill is issued.

    Many thanks

    C
    Hi littlecbear,

    OK, I was not aware of that option but will look into this some more for you. I will send you a PM with an email address. Would it be possible to forward the confirmation email to that and I will follow this up for you,

    thanks
    Colm
    Hi Colm


    I replied to your PM confirming that I had sent the email you requested. That was on last Wednesday. Any update on this yet? This seems to me like a simple issue which is now going on for 2 months. I hope you can understand my frustration.

    Thanks
    Claire
    Hi Claire,

    Colm is not available today but if you could please PM me a mobile contact number for you I will be happy to call and work to resolve this over the call with you today.

    Thanks
    Al


  • Options
    #16
    littlecbear
    Registered Users Posts: 109 ✭✭littlecbear


    Hi Al

    Just sent you that pm.Thanks.


  • Options
    #17
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    littlecbear wrote: »
    Hi Al

    Just sent you that pm.Thanks.
    Thank you littlecbear

    Would you be available to take a call at 2pm today?

    Thanks
    Al


  • Options
    #18
    littlecbear
    Registered Users Posts: 109 ✭✭littlecbear


    eircom: Alan wrote: »
    Thank you littlecbear

    Would you be available to take a call at 2pm today?

    Thanks
    Al
    Yes. Thanks.


  • Options
    #19
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    littlecbear wrote: »
    eircom: Alan wrote: »
    Thank you littlecbear

    Would you be available to take a call at 2pm today?

    Thanks
    Al
    Yes. Thanks.
    No worries - speak then

    Thanks
    Al


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