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Unable to submit a reading

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  • 01-04-2014 8:11am
    #1
    Dr.Rieux
    Registered Users Posts: 674 ✭✭✭


    Hi,

    I've been trying to submit a reading last night/this morning using https://youraccountonline.electricireland.ie/logon/logonServlet but the site is down. I have seen the page for adjusting a reading but I can't get my MPRN as it is on my bills which I cannot get at at the minute. 

    Is there an alternative way to submit my reading using just my account number?

    Edit: just to add to this, I have tried the site from multiple browsers and tried to ping it

    $ ping youraccountonline.electricireland.ie
    PING youraccountonline.electricireland.ie (87.198.212.138) 56(84) bytes of data.
    ^C
    --- youraccountonline.electricireland.ie ping statistics ---
    41 packets transmitted, 0 received, 100% packet loss, time 40320ms

    Thanks


Comments

  • Options
    #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi Dr. Rieux,

    Thanks for your post.

    Unfortunately our online billing system is down at the moment; we will update you as soon as it's back up and running. Our apologies for the interruption.
    Dr. Rieux wrote:
    Is there an alternative way to submit my reading using just my account number?

    If you send us your details by private message we can submit a reading on for you. If there's anything else we can help with please don't hesitate to ask.

    Regards,
    David


  • Options
    #3
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi Dr. Rieux,

    Just letting you know that online billing is back up and running.

    Thanks for your patience.

    Regards,
    David


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