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Returning a Games Console Without Receipt

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  • 04-04-2014 6:26pm
    #1
    A Neurotic
    Registered Users Posts: 3,779 ✭✭✭


    Hi there,

    I bought a Nintendo 3DS last October from GameStop. Lately it's been acting buggy, cutting out spontaneously even though it's fully charged. I want to bring it back to the shop but I stupidly didn't keep the receipt.

    Is there any way they'll accept this in store? Will a bank statement showing the transaction suffice?

    Thanks.


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    #2
    MiskyBoyy
    Registered Users Posts: 8,799 ✭✭✭MiskyBoyy


    A Neurotic wrote: »
    Hi there,

    I bought a Nintendo 3DS last October from GameStop. Lately it's been acting buggy, cutting out spontaneously even though it's fully charged. I want to bring it back to the shop but I stupidly didn't keep the receipt.

    Is there any way they'll accept this in store? Will a bank statement showing the transaction suffice?

    Thanks.

    Usually for stuff like this you can get the manufacturer to repair the item for you. Maybe check here: http://www.nintendo.co.uk/Support/Nintendo-3DS-XL-/Nintendo-3DS-XL--66247.html


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    #3
    Shane-KornSpace
    Closed Accounts Posts: 1,025 ✭✭✭Shane-KornSpace


    A statement from the bank showing you paid by Visa debit or credit card will suffice, op!


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    #4
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    Bank statement will be fine. Just bring it back to Gamestop.


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    #5
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    MiskyBoyy wrote: »
    Usually for stuff like this you can get the manufacturer to repair the item for you. Maybe check here: http://www.nintendo.co.uk/Support/Nintendo-3DS-XL-/Nintendo-3DS-XL--66247.html

    Usually it's better to go through the seller (even if it ends up being repaired under warranty) as the seller as legal obligations which often exceed anything in a manufacturer's guarantee. For example, if the defect returned after the warranty expires then you can be in a weaker position trying to get the seller to sort it than if you had let the seller handle the initial defect.


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