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Apple

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    #2
    P. Breathnach
    Registered Users Posts: 12,089 ✭✭✭✭P. Breathnach


    It's very simple really: your consumer contract is with the person who sold the product to you. The seller's responsibility cannot be transferred to another party without your consent.

    The proper channel is that you bring your defective product back to Apple, and they sort the problem for you. Apple are free to go back to their supplier and do battle with them - but what happens between Apple and their supplier is no concern of yours.


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    #3
    Sam Mac
    Closed Accounts Posts: 2,227 ✭✭✭Sam Mac


    P. Breathnach wrote: »
    It's very simple really: your consumer contract is with the person who sold the product to you. The seller's responsibility cannot be transferred to another party without your consent.

    The proper channel is that you bring your defective product back to Apple, and they sort the problem for you. Apple are free to go back to their supplier and do battle with them - but what happens between Apple and their supplier is no concern of yours.

    Whoa! was only asking a question!


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    #4
    KERSPLAT!
    Closed Accounts Posts: 31,152 ✭✭✭✭KERSPLAT!


    Sam Mac wrote: »
    Whoa! was only asking a question!

    He was only giving you an informed answer...


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    #5
    skelligs
    Closed Accounts Posts: 196 ✭✭skelligs


    it simply cuts out the middle handling as its very unlikely that repairs would be carried out in store. So rather than you having to bring it back to the store, the store then send it to the manufacturer, the manufacturer then needs more info, contacts the store, who have to contact you, and then re-contact the manufacturer and then when fixed back to the store, then you have to travel to the store to collect.

    Or - call manufacturer, they collect, call you direct if there's an issue and send it direct back to you after repair.

    Which is your favoured option? and which option is best for the customer?


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    #6
    Spocker
    Moderators Posts: 6,862 ✭✭✭Spocker


    The best for the customer here is that they are afforded their rights. They only have to deal with the store, and no-one else - you're *assuming* the manufacturer will collect, *assuming* the manufacturer will call, etc etc.

    If the OP only deals with the retailer, then they are obliged to have to do the legwork for him.


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    #7
    P. Breathnach
    Registered Users Posts: 12,089 ✭✭✭✭P. Breathnach


    skelligs wrote: »
    it simply cuts out the middle handling as its very unlikely that repairs would be carried out in store. So rather than you having to bring it back to the store, the store then send it to the manufacturer, the manufacturer then needs more info, contacts the store, who have to contact you, and then re-contact the manufacturer and then when fixed back to the store, then you have to travel to the store to collect.

    Or - call manufacturer, they collect, call you direct if there's an issue and send it direct back to you after repair.

    Which is your favoured option? and which option is best for the customer?
    If the Apple Store were out of the loop, life could become very complicated if the manufacturer took an unduly long time, argued about the cause or nature of the problem, or conducted an unsatisfactory repair.

    For such reasons, I prefer to deal with people with whom I have a contractual relationship.


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