Apple Store problem PLEASE HELP

ChrisBarrett7

I'v recently purchased an app from the apple store with my debit card when a few days later I returned to the store and I wasn't able to download or update any apps. I'v paid for the app but my card keeps getting declined?! This is really frustrating please help, thanks!

Zcott

There's probably a reason your card is getting declined. Are you 100% sure you're putting in the right info? If you urgently need apps, maybe try an iTunes voucher.

kensutz

Looks like a balance is due to be paid and won't accept the card unless it's paid off using a different card or itunes voucher.

djdunny

OP if you can sign into itunes on a PC or Mac

Go to Store -> View account -> Purchase history

This will show your recent purchases

Check the bottom of the page, if there is an outstanding balance it will say it here and give you the option to pay it. As previous posters mentioned, you may have to add another card or itunes voucher to clear the balance.

You could also call Apple and they will look at your account.

1800 80 40 62

matchthis

kensutz wrote: »

Looks like a balance is due to be paid and won't accept the card unless it's paid off using a different card or itunes voucher.

I had this before with my O2 money card, wasn't enough on the card. Topped up the card and it went through

naasrd

ChrisBarrett7 wrote: »

I'v recently purchased an app from the apple store with my debit card when a few days later I returned to the store and I wasn't able to download or update any apps. I'v paid for the app but my card keeps getting declined?! This is really frustrating please help, thanks!

This happened to me the other day with a debit card. It turned out there wasn't sufficient funds in my account even though the app downloaded. I just lodged some funds and all was good again

ChrisBarrett7

Thanks for all the help really appreciate it! Ironic that 1 day after postinh this I dropped my phone and cracked the screen >:( Haha ah well

Zcott

ChrisBarrett7 wrote: »

Thanks for all the help really appreciate it! Ironic that 1 day after postinh this I dropped my phone and cracked the screen >:( Haha ah well

You haven't had much luck with that phone...!

djdunny

ChrisBarrett7 wrote: »

Thanks for all the help really appreciate it! Ironic that 1 day after postinh this I dropped my phone and cracked the screen >:( Haha ah well

is the screen smashed or a hairline crack?

ChrisBarrett7

Zcott wrote: »

You haven't had much luck with that phone...!

That's not all, the speakers caked too!

ChrisBarrett7

djdunny wrote: »

is the screen smashed or a hairline crack?

Smashed unfortunately