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contacting eircom

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  • 07-04-2014 11:55am
    #1
    nube dube
    Registered Users Posts: 30 ✭


    Is there any one talking to customers, the 1901 number is a joke. Need to get my parents phone disconnected as they are being charged disconnection fee wrongly. A response here will be nice thanks


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    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    nube dube wrote: »
    Is there any one talking to customers, the 1901 number is a joke. Need to get my parents phone disconnected as they are being charged disconnection fee wrongly.  A response here will be nice thanks
    Hi nube dube
    our apologies if you experienced delays there. I have tried it twice this morning and wait times seem to be back to normal now. You do need to speak with customer support at 1901 to cancel accounts though.
    Tony


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    #3
    nube dube
    Registered Users Posts: 30 ✭nube dube


    eircom: Tony wrote: »
    Hi nube dube
    our apologies if you experienced delays there. I have tried it twice this morning and wait times seem to be back to normal now. You do need to speak with customer support at 1901 to cancel accounts though.
    Tony

    Finally got through yesterday, hopefully it will be resolved soon. Thanks Tony


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    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    No worries at all.

    If you do need any further assistance let us know.

    Tony.


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    #5
    nube dube
    Registered Users Posts: 30 ✭nube dube


    eircom: Tony wrote: »
    No worries at all.

    If you do need any further assistance let us know.

    Tony.
    Can you pm me tony please


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    #6
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    nube dube wrote: »
    eircom: Tony wrote: »
    No worries at all.

    If you do need any further assistance let us know.

    Tony.
    Can you pm me tony please
    Hi nube dube

    Tony is not available today, do you want to PM me your query?

    Thanks

    Al


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    #7
    nube dube
    Registered Users Posts: 30 ✭nube dube


    This is a warning to anyone with an eircom account, don't let anyone access your account number because apparently they can sign you up for a new contract. Best advise is avoid at all costs!


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    #8
    nube dube
    Registered Users Posts: 30 ✭nube dube


    This is a warning to anyone with an eircom account, don't let anyone access your account number because apparently they can sign you up for a new contract. Best advise is avoid at all costs!


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    #9
    nube dube
    Registered Users Posts: 30 ✭nube dube


    This is a warning to anyone with an eircom account, don't let anyone access your account number because apparently they can sign you up for a new contract. Best advise is avoid at all costs!


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    #10
    nube dube
    Registered Users Posts: 30 ✭nube dube


    I am still awaiting news on this issue, all I have had so far is emails askin for account numbers and permission which is kind of ironic when if ye had applied this rule at the start we wouldn't have this grief today. Now it has dragged on into another billing period an am looking for a resolve swiftly.


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    #11
    nube dube
    Registered Users Posts: 30 ✭nube dube


    I am still awaiting news on this issue, all I have had so far is emails askin for account numbers and permission which is kind of ironic when if ye had applied this rule at the start we wouldn't have this grief today. Now it has dragged on into another billing period an am looking for a resolve swiftly.


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    #12
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    nube dube wrote: »
    I am still awaiting news on this issue, all I have had so far is emails askin for account numbers and permission which is kind of ironic when if ye had applied this rule at the start we wouldn't have this grief today. Now it has dragged on into another billing period an am looking for a resolve swiftly.

    Hi nube dube

    I would be happy to call you to discuss our findings on your case today. I have a mobile number on record here for you but if you would like to PM me a good time to call you at I will make the call.

    Thanks
    Al
     


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