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efibre/evision installation..

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  • 14-04-2014 4:35pm
    #1
    Daniel K
    Registered Users Posts: 2 ✭


    ..2 weeks later and still waiting for eircom networks to get the evision working.
    The original port was faulty and after 4 attempts to re-assign the port they've made it worse by disconnecting the broadband last Wednesday*. But because they (networks) 'worked' on it they closed the ticket and another one had to be opened, stretching the SLA to another 5 days.

    *the chap that installed it, temporarily put me on a  test port so Id at least have broadband.

    That 1901 number is a joke, I tried to log a complaint, that's even more of a joke.
    I've logged a complaint with Com Reg. but not sure how much they can do, if anything.

    After leaving eircom tech support 12 years ago I swore Id never have anything to do with them again but figured surely they've improved after all these years. No, exactly the same.
    No one takes ownership/responsibility for anything in a company with zero accountability. Shame on them.

    The latest is that it'll be 'looked at' this Wednesday (for the 5th time)..

    The point of this post is for anyone considering moving/switching/signing up with eircom. Please do yourselves a favour and don't.


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  • Options
    #2
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Daniel K wrote: »
    ..2 weeks later and still waiting for eircom networks to get the evision working.
    The original port was faulty and after 4 attempts to re-assign the port they've made it worse by disconnecting the broadband last Wednesday*. But because they (networks) 'worked' on it they closed the ticket and another one had to be opened, stretching the SLA to another 5 days.

    *the chap that installed it, temporarily put me on a  test port so Id at least have broadband.

    That 1901 number is a joke, I tried to log a complaint, that's even more of a joke.
    I've logged a complaint with Com Reg. but not sure how much they can do, if anything.

    After leaving eircom tech support 12 years ago I swore Id never have anything to do with them again but figured surely they've improved after all these years. No, exactly the same.
    No one takes ownership/responsibility for anything in a company with zero accountability. Shame on them.

    The latest is that it'll be 'looked at' this Wednesday (for the 5th time)..

    The point of this post is for anyone considering moving/switching/signing up with eircom. Please do yourselves a favour and don't.
    * Duplicate post : http://www.boards.ie/ttfthread/2057189834


  • Options
    #3
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    eircom: Alan wrote: »
    Daniel K wrote: »
    ..2 weeks later and still waiting for eircom networks to get the evision working.
    The original port was faulty and after 4 attempts to re-assign the port they've made it worse by disconnecting the broadband last Wednesday*. But because they (networks) 'worked' on it they closed the ticket and another one had to be opened, stretching the SLA to another 5 days.

    *the chap that installed it, temporarily put me on a  test port so Id at least have broadband.

    That 1901 number is a joke, I tried to log a complaint, that's even more of a joke.
    I've logged a complaint with Com Reg. but not sure how much they can do, if anything.

    After leaving eircom tech support 12 years ago I swore Id never have anything to do with them again but figured surely they've improved after all these years. No, exactly the same.
    No one takes ownership/responsibility for anything in a company with zero accountability. Shame on them.

    The latest is that it'll be 'looked at' this Wednesday (for the 5th time)..

    The point of this post is for anyone considering moving/switching/signing up with eircom. Please do yourselves a favour and don't.
    * Duplicate post : http://www.boards.ie/ttfthread/2057189834
    * Duplicate post : http://www.boards.ie/ttfthread/2057189834


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