Harman Kardon AVR 171... BCO update

boxr74

Hi,
I bought the above on 4th Dec 2013.  I only completed my cinema set-up in Feb this year .  The AVR 171 is constantly locking up/freezing and displaying "BCO update Please wait...."
No matter how long I wait it remains frozen.  The only solution I found online was to reset the device by holding the surround mode button for 5 seconds.


Please advise, it is very frustrating to have to reset the device each time I use it.

Richersounds.ie: Kenny

boxr74 wrote: »

Hi,
I bought the above on 4th Dec 2013.  I only completed my cinema set-up in Feb this year .  The AVR 171 is constantly locking up/freezing and displaying "BCO update Please wait...."
No matter how long I wait it remains frozen.  The only solution I found online was to reset the device by holding the surround mode button for 5 seconds.


Please advise, it is very frustrating to have to reset the device each time I use it.

Hi Boxr74.

Apologies that you are having issue with the AVR171.

If you could return the unit to us we can get in fixed or replaced for you depending on the issue.

Please make sure the unit is package correctly for shipping so it does not get damaged in transit.

Do you still have the original packaging?

boxr74

Richersounds.ie: Kenny wrote: »

boxr74 wrote: »

Hi,
I bought the above on 4th Dec 2013.  I only completed my cinema set-up in Feb this year .  The AVR 171 is constantly locking up/freezing and displaying "BCO update Please wait...."
No matter how long I wait it remains frozen.  The only solution I found online was to reset the device by holding the surround mode button for 5 seconds.


Please advise, it is very frustrating to have to reset the device each time I use it.

Hi Boxr74.

Apologies that you are having issue with the AVR171.

If you could return the unit to us we can get in fixed or replaced for you depending on the issue.

Please make sure the unit is package correctly for shipping so it does not get damaged in transit.

Do you still have the original packaging?

Hi Kenny,

Thanks for the speedy reply.

Im pretty sure I have the original packaging.  I'll box it up monday and send it back.
What address do I send it to ?

Thanks

Richersounds.ie: Kenny

boxr74 wrote: »

Richersounds.ie: Kenny wrote: »

boxr74 wrote: »

Hi,
I bought the above on 4th Dec 2013.  I only completed my cinema set-up in Feb this year .  The AVR 171 is constantly locking up/freezing and displaying "BCO update Please wait...."
No matter how long I wait it remains frozen.  The only solution I found online was to reset the device by holding the surround mode button for 5 seconds.


Please advise, it is very frustrating to have to reset the device each time I use it.

Hi Boxr74.

Apologies that you are having issue with the AVR171.

If you could return the unit to us we can get in fixed or replaced for you depending on the issue.

Please make sure the unit is package correctly for shipping so it does not get damaged in transit.

Do you still have the original packaging?

Hi Kenny,

Thanks for the speedy reply.

Im pretty sure I have the original packaging.  I'll box it up monday and send it back.
What address do I send it to ?

Thanks

Hi Boxer74.

Please send it back to:

RicherSounds
7 Smithfield Square North
Belfast
Co. Antrim
BT1 1FN

If you could also include a little note with the fault and your name and address please. Just in case it arrives and I'm not there so any of the guys can get the ball rolling on it.